Manager Retail Banking (Area Manager)

First Citizens; Columbia (SC); On-site; USD 85,000 - 115,000; Full time

Job summary

First Citizens Bank in Columbia, SC seeks a Manager of Retail Banking to oversee sales for multiple branches and Premier Relationship Bankers. You will drive staffing, sales activity plans, and accountability for both consumer and small business banking relationships.

The role requires coaching associates to improve sales performance, with potential outbound outreach to generate new opportunities and collaboration with branch partners and back office teams.

Qualifications

• Bachelor's Degree with 6 years sales/consumer or business lending experience, or high school diploma with 10 years in sales, including 3 years coaching or management.
• Valid driver’s license and frequent travel to other offices/customers.
• Must obtain Series 6, 63 and State Life licenses within 12 months.

Responsibilities

• Team Management: lead performance and personnel functions for a team across multiple branches.
• Service Standards: foster partnerships to deliver value and uncover sales/referral opportunities.
• Operations and Administration: comply with regulations, policies, training deadlines, and ensure operational efficiency.

Skills

Structured sales process

Retail banking products & services

Business development

Networking & centers of influence

Education

Bachelor's Degree + 6 years sales/consumer or business lending experience or HS/GED + 10 years with 3 years coaching/management

Job description

Overview

Stable. Family. Opportunities. Unique. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story. We’re looking for people who want more than just a job – who want to make a difference in the communities where we live and work.

As a Manager of Retail Banking at First Citizens Bank, you will manage sales for at least 6 branches and in select markets, Premier Relationship Bankers. This role will implement and manage staffing and sales activity plans to meet financial growth goals. You will drive accountability to the acquisition, expansion and retention of consumer and small business banking relationships. This position coaches associates to improve or enhance sales performance. You may engage in outbound calling activities to generate new business opportunities. This position oversees the productive collaboration between sales associates, branch partners, and back office support groups.

Responsibilities & Qualifications

• Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team
• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:
Application of a structured sales process
Knowledge of retail banking products and services
Business development
Networking and building centers of influence

Champions Change and Culture

Develops Talent

Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Sales, consumer or business lending, including 3 years sales coaching or sales management
Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.;Associates hired into this role will be required to obtain Series 6, 63, and State Specific Life Insurance licenses within 12 months

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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