Manager Restaurant & Beverage

Blue Chip Casino Hotel Spa; Michigan City (IN); On-site; USD 50,000 - 65,000; Full time

Job summary

Blue Chip Casino Hotel Spa in Michigan City, Indiana is seeking a Beverage Manager to enhance beverage service and ensure operational effectiveness. Responsibilities include enforcing standards, managing staffing, and maintaining customer relations.

The ideal candidate should have a high school diploma or GED, along with three to four years of beverage management experience. Strong organizational and interpersonal skills are essential, as well as the ability to handle customer complaints efficiently.

Qualifications

• Three to four years of beverage management experience required.
• Appropriate licenser is needed.
• Ability to read and interpret documents such as safety rules and procedure manuals.

Responsibilities

• Enforce performance standards and manage beverage service on the casino floor.
• Oversee scheduling and staffing levels as per customer needs.
• Monitor job performance of beverage employees and provide feedback.

Skills

Organizational skills

Interpersonal skills

Customer service orientation

Education

High school diploma or GED

Job description

Job Description

• Enforces performance standards, policies, and procedures as they relate to the beverage department; monitors beverage service on casino floor. Ensures smooth and efficient operations on a continual basis. Ensures adherence to uniform and dress codes and policies for all beverage personnel.
• Ensures that the highest possible standards of customer services and employee relations are maintained and carried out in a fair and equitable manner.
• Oversees the scheduling of employees and ensuring correct staffing levels and adjustments are made in accordance with customer needs. Approves all work schedules.
• Monitors job performance of all beverage employees and provides feedback on same to aid the employees in developing and enhancing skills.
• Provides input to Director of Food & Beverage concerning operational deficiencies and areas in need of attention.
• Review financial statements; forecasts revenue, and labor figures for beverage department; maintain proper inventory control.
• Reviews and approves all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign, and discipline all beverage employees in a fair and equitable manner.
• Maximizes cost effectiveness within the beverage department by ensuring compliance within established budget, labor and revenue benchmarks.
• Responsible for listening to, evaluating and assuring control of customer complaints and settles the same without delay.
• Promotes positive Customer relations through prompt, courteous, and efficient services. And by ensuring that all assignments and projects are complete in a timely manner.
• Possesses knowledge of and complies with local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as swell as the Company’s internal controls, policies, and procedures.
• Promotes departmental and property wide promotions on a continual basis.
• Promotes proper communication within the department by utilizing memos, weekly meetings and e-mails.

Qualifications

• High school diploma or GED
• Three to four years of beverage management experience required.
• Appropriate licenser.
• Strong organizational and interpersonal skills required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers and employees of organization.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.