Manager-REO

Newrez LLC - Servicing; Coppell (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Newrez LLC - Servicing is seeking a Manager - REO to lead the department in overseeing investor-owned property dispositions, ensuring quality work aligned with investor guidelines and optimizing asset recovery. You will mentor staff, manage daily tasks, and improve processes for faster liquidation.

The role requires strong communication, mortgage servicing knowledge, and ability to analyze data to support decision-making.

Qualifications

• High School Diploma required.
• Bachelor's degree preferred.
• 6-8 years REO experience required.
• 5+ years of management experience required.

Responsibilities

• Provides guidance and leadership for REO supervisors and staff and support for the director of REO.
• Lead and mentor staff to develop and reinforce skills, improve processes, and increase overall effectiveness.
• Oversees and ensures rapid liquidation of REO assets while achieving high return on investment.
• Maintains process and procedure documentation for the REO department and creates docs where missing.
• Drives department improvements through analysis and reporting.
• Ensures clear understanding of asset condition and value through file maintenance and reporting.
• Tracks and measures employee performance and provides monthly feedback.
• Oversees training of new employees and maintains training materials.
• Assists in controlling expenses and staffing costs.
• Schedules and monitors time records and ensures compliance with policies.

Skills

Communication

Attention to detail

Independence

Analytical skills

Mortgage lending knowledge

Negotiation

Deadline management

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Word

Excel

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

POSITION SUMMARY

The Manager - REO oversees the day to day operations of the department and takes responsibility for producing high volumes while maintaining a high quality of work that is in adherence to investor guidelines. The Manager - REO will work with supervisors and line level staff to manage the timely disposition of investor-owned properties while minimizing losses.

DESCRIPTION

Essential Functions, Duties, and Responsibilities

• Provides guidance and leadership for REO supervisors and staff and provide support for the director of REO.
• Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Oversees and takes responsibility for the departments completion of daily tasks to ensure department standards are met in the rapid liquidation of and high return on REO assets.
• Maintains process and procedure documentation for the REO department, create process and procedure documentation where it doesn't currently exits.
• Contributes to the on-going improvement of the REO department through sharing ideas and improvements with the team.
• Drives improvement through analysis and reporting.
• Ensures that Shellpoint and the investor have a clear understanding of the condition and value of the asset through file maintenance and reporting.
• Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.
• Oversees and facilitates the training of new employees.
• Maintains training and support materials for the REO Asset Managers.
• Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
• Schedules and monitors of all employee time records.
• Ensures compliance with company policies and procedures.
• Undertakes special projects related to departmental activities.
• Assists in the control of expenses related to the sale and maintenance of REO assets.
• Considers changing market conditions and asset-specific nuances to determine marketing strategy and list price reductions as appropriate.
• Is prepared to defend asset management strategies to clients and investors, as needed.
• Complies with company policies and procedures.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High School Diploma.
• Bachelor's degree preferred.
• 6-8 years' REO experience.
• 5+ years' management experience.

Skills, Abilities, and Knowledge

• Proficient in Microsoft Word and Excel.
• Excellence in communication via telephone and written communication.
• Demonstrated attention to detail and organizational skill.
• Ability to work independently with minimal supervision.
• Strong analytical, problem solving and mathematical skills to be used in directing decision-making.
• Understanding of Mortgage lending and servicing.
• Strong negotiation and follow-up skills, as well as the ability to meet strict deadlines.

Work Environment and Physical Requirements

Working on-site at assigned office location.

Regular and punctual attendance adhering to schedule established by leadership.

Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.

Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.

Sedentary work in a stationary position at a cubicle for prolonged periods of time.

Constant repetitive motions required for operating a computer, such as typing and managing phone calls.

Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we inves