Manager, Renewals Leadership – SaaS Growth

UKG; Trenton (NJ); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG in the United States seeks a Manager, Renewals to lead a team of Renewal Managers and own a focused portion of the renewals business—tens to hundreds of millions in annual contract revenue across ~2,000 renewals. You’ll coach, set priorities, and establish operating rhythms to drive consistent renewal results.

You’ll partner with Sales and Customer Success, manage risk and opportunity, and develop talent while building strong relationships with customers.

Qualifications

• 5+ years of sales or renewals experience in enterprise SaaS.
• 3+ years leading a team of 8+ individuals.
• Proven record of meeting or exceeding quotas.
• Comfort with performance metrics, forecasts and accountability.
• Strong coaching and people leadership skills.
• Deep understanding of renewals and forecasting practices.
• Excellent communication and interpersonal skills.

Responsibilities

• Own renewal outcomes and lead the team to meet targets.
• Coach Renewal Managers through regular feedback and development.
• Establish weekly forecasts and monthly business reviews.
• Partner with Sales and Customer Success to craft renewal strategies.
• Ensure Renewal Managers have resources to serve customers.
• Manage escalations and recover opportunities.
• Monitor renewal risk indicators and performance drivers.
• Guide coverage strategy and customer engagement approaches.
• Identify gaps and coach needs, elevating issues when needed.
• Use analytics to inform leadership decisions and communicate progress.
• Hire and onboard Renewal Managers and support ramp.
• Recognize performance and address concerns fairly.
• Foster an environment for growth and leadership development.
• Develop high-potential Renewal Managers for future roles.
• Collaborate with Sales and Customer Success for smooth handoffs.

Skills

Sales experience

Renewals

Forecasting

Coaching

Communication

People leadership

Performance metrics

Education

Bachelor’s degree

Job description

UKG in the United States seeks a Manager, Renewals to lead a team of Renewal Managers and own a focused portion of the renewals business—tens to hundreds of millions in annual contract revenue across ~2,000 renewals. You’ll coach, set priorities, and establish operating rhythms to drive consistent renewal results.

You’ll partner with Sales and Customer Success, manage risk and opportunity, and develop talent while building strong relationships with customers.