Manager, Renewals

Amtechsoftware; United States; On-site; USD 102,000 - 137,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with Company Match

Paid Time Off and Holidays

Job summary

Amtechsoftware is seeking a highly organized Renewal Manager to lead the renewal operations function. This role involves establishing scalable processes and managing subscription renewals while working closely with Sales and Customer Success teams.

The ideal candidate will have 3-7+ years of relevant experience, particularly in SaaS environments, alongside strong analytical skills and project management capabilities. The expected salary range is $102,000-$137,000 per year, complemented by a comprehensive benefits package.

Qualifications

• 3-7+ years of experience in Renewals, Sales Operations, or related environments.
• Experience managing software or SaaS subscriptions.
• Strong attention to detail and process discipline.

Responsibilities

• Own the end-to-end renewal lifecycle for subscriptions and agreements.
• Generate accurate renewal quotes and documentation.
• Manage renewal tracking and reporting within Salesforce.

Skills

Experience in Renewals/Sales Operations

Quote Generation

Salesforce CRM Experience

Analytical Skills

Project Management

Job description

Position Overview

Amtech is seeking a highly organized, process-oriented, and customer-focused Renewal Manager to build and lead the company's renewal operations function. This newly created role is responsible for establishing scalable renewal processes, managing subscription and maintenance renewals, generating quotes, and partnering closely with Sales, Customer Success, Finance, and Operations teams to maximize customer retention and revenue growth.

Key Responsibilities

Renewal Operations & Process Development

• Design, document, and implement a company-wide renewal management process
• Establish renewal timelines, workflows, SLAs, and approval processes
• Build scalable renewal playbooks and operational procedures
• Identify process gaps and recommend automation opportunities
• Develop renewal governance standards and reporting metrics

Renewal Management

• Own the end-to-end renewal lifecycle for software subscriptions, maintenance agreements, and services contracts
• Proactively manage upcoming renewals to ensure timely customer engagement
• Coordinate with Sales, Customer Success, and Finance to validate pricing, terms, and contract details
• Track renewal opportunities, risks, and forecast accuracy
• Support upsell and cross-sell opportunities in partnership with account teams

Quote Generation & Contract Support

• Generate accurate renewal quotes and pricing documentation
• Maintain quote templates, pricing structures, and approval workflows
• Ensure contracts and renewals align with company policies and customer agreements
• Coordinate contract revisions and approvals as neededMaintain clean and accurate customer, contract, and renewal data

Systems & Reporting

• Manage renewal tracking and reporting within Salesforce and related business systems
• Build dashboards and reports for renewal forecasting, retention, and pipeline visibility
• Improve data quality and operational reporting accuracy
• Support process automation initiatives across CRM systems

Cross-Functional Collaboration

• Partner with Sales teams to support account renewal strategy
• Collaborate with Customer Success to improve retention outcomes
• Work closely with Finance on invoicing, pricing, and revenue alignment
• Coordinate with Legal and Operations on contract requirements and compliance
• Serve as a trusted operational resource for renewal-related inquiries

Skills & Qualifications

• 3-7+ years of experience in Renewals, Sales Operations, Revenue Operations, Customer Success Operations, or Quote-to-Cash environments
• Experience managing software, SaaS, subscription, or maintenance renewals
• Strong experience with quote generation and contract administration
• Salesforce CRM experience required
• Experience with CPQ systems preferred
• Strong organizational and project management skills
• Excellent communication and stakeholder management abilities
• High attention to detail and process discipline
• Strong analytical and reporting capabilities
• Experience working in fast-paced SaaS or technology environments preferred
• Experience building or scaling renewal processes from the ground up preferred
• Experience supporting global or multi-region renewal operations preferred
• Experience managing renewals and contract transitions across perpetual licensing, hosted solutions, and SaaS subscription models, including conversion strategies from legacy perpetual customers to recurring revenue agreements preferred

Why Join Amtech

At Amtech, you will play a pivotal role in shaping how we retain and grow our customer base within a leading enterprise software organization backed by Vista. You'll build scalable renewal processes, partner across Sales, Customer Success, and Finance, and leverage cross-portfolio learning opportunities while helping drive recurring revenue growth.

Compensation & Benefits

The expected salary range for this position is $102,000-$137,000 per year. Final compensation will be determined based on experience, qualifications, skills, geographic location, and internal equity.

Amtech also offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company match, paid time off and company holidays, and access to professional development and learning opportunities.