Renewal Manager

Billtrust; Nashville (TN); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health coverage

Competitive retirement

Generous PTO

Parental leave

Flexible work options

Job summary

Billtrust seeks a Renewal Manager in Nashville, TN to oversee the renewal process for assigned accounts, ensuring commercial contract excellence and client retention. Responsibilities include managing the full lifecycle of contract renewals, creating tailored strategies, and partnering with various teams for execution.

The ideal candidate has over 5 years in renewals or account management within a B2B SaaS setting, strong data analysis skills, and excellent communication abilities.

Qualifications

• 5+ years of experience in renewals or account management roles at a B2B SaaS environment.
• Demonstrated ability to lead and manage a large territory of renewals.
• Proficient in data analysis and tracking renewal KPIs.

Responsibilities

• Manage end-to-end renewal process for assigned accounts.
• Track and report renewal performance metrics.
• Partner cross-functionally to ensure execution of contract renewals.

Skills

B2B SaaS experience

Data analysis skills

Cross-functional collaboration

Excellent communication skills

Tools

Salesforce CPQ

Clari

Job description

Reporting to our Director of Renewals, the Renewal Manager is a critical role responsible for driving commercial contract excellence and client retention (GRR) across Billtrust customers. You will manage the end-to-end renewal process - from strategy creation through contract signature - for a territory of assigned accounts, working closely with Sales and Customer Success.

What You'll Do

Theme 1: Proactive Renewal Execution & Commercial Excellence

• Own the full contract renewal lifecycle, initiating our standard process well in advance of contract expiration to ensure on-time renewals and commercial contract excellence.
• Create and lead tailored renewal strategies for each account (including comprehensive pricing/contract analyses and recommendations)
• Prepare and negotiate renewal options that align with both company and customer objectives.
• Use various tools and platforms to manage your territory, track the renewal process, and minimize renewal risk wherever possible.
• Other duties as assigned.

Theme 2: Cross-Functional Partnership & Enablement

• Partner cross-functionally with a variety of teams to ensure contract renewals are executed as planned and in line with company standards.
• Enable consistent renewal conversations with clear messaging, value articulation, and pricing rationale.

Theme 3: Reporting, Process Improvement & Operational Efficiency

• Track and report renewal performance metrics ongoing - including renewal status, churn risk, and forecasting—to inform leadership decisions, drive accountability, and achieve retention rate goals.
• Leverage AI-powered resources to identify patterns across your renewal portfolio, prioritize outreach/follow up, and continuously improve forecast accuracy.
• Help improve existing team processes by identifying gaps, refining best practices, and driving operational efficiency across our broader renewals function.

What You Bring

Required Skills

• 5+ years of experience in renewals or account management roles at a B2B SaaS environment.
• Demonstrated ability to lead and manage a large territory of renewals, from initiation through close, including complex pricing/term negotiations and executive stakeholder communication.
• Proficient data analysis skills with experience tracking and reporting against renewal KPIs ongoing.
• Strong cross-functional collaboration skills—comfortable working alongside Sales, CS, Finance, Legal, Deal Desk, Sales Ops, and leadership to align on strategy and execution.
• Excellent written and verbal communication skills, with the ability to craft clear value messaging and pricing rationale for diverse audiences.

Preferred Skills

• Experience using CRM and renewal management platforms (e.g., Salesforce CPQ, Clari, etc.) for pipeline management and forecasting.
• Familiarity with AI-assisted workflow automation tools to enable territory management efficiency.
• Background in fintech, payments, or accounts receivable software.

The expected base salary range for this position is $100,000 - $120,000 USD annually.

Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development.

We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.