Renewal Manager

AppZen; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Paid parental leave

Office perks like snacks and company events

Job summary

A leading AI finance technology company in Boston is seeking a Renewal Manager to manage contract renewals and serve as a key contact for customers. The ideal candidate will have experience in contract management within the B2B SaaS space and excellent communication skills. Join us to enhance customer success and drive efficiency in a fast-paced environment, along with a competitive compensation package.

Qualifications

• 3+ years of experience in contract management, renewals, or customer-facing roles within a B2B SaaS organization.
• Strong organizational skills with the ability to manage multiple renewals simultaneously.
• Excellent verbal and written communication skills.

Responsibilities

• Manage the renewal lifecycle for customer contracts.
• Act as the primary point of contact for customers during the renewal process.
• Facilitate the review, negotiation, and execution of renewal contracts.

Skills

Contract management

Customer communication

Organizational skills

Attention to detail

Salesforce proficiency

Education

Bachelor’s degree in business, finance, or related field

Tools

Salesforce

Customer Success Platform

Job description

Overview

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Company Overview

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.

Key Responsibilities

• Renewal Ownership: Manage the renewal lifecycle for AppZen’s customer contracts, ensuring timely and accurate completion.
• Customer Communication: Act as the primary point of contact for customers during the renewal process, providing clear and professional communication.
• Quoting and Documentation: Generate and deliver renewal quotes and order forms accurately and in a timely manner.
• Contract Management: Facilitate the review, negotiation, and execution of renewal contracts, ensuring alignment with customer and company requirements.
• CRM Management: Accurately update and maintain renewal records in Salesforce, ensuring all information is current and complete.
• Collaboration: Work closely with Customer Success, Sales, and Finance teams to ensure alignment and smooth execution of renewals.
• Retention Metrics: Contribute to usage, value, and retention and churn metrics by managing renewals efficiently and identifying opportunities for improvement.
• Process Optimization: Continuously identify and implement improvements to the renewal process to enhance efficiency and customer satisfaction.

Required Experience & Qualifications

• 3+ years of experience in contract management, renewals, or customer-facing roles within a B2B SaaS organization.
• Proficiency in Salesforce or similar CRM systems; ability to manage and update customer records accurately.
• Strong organizational skills with the ability to manage multiple renewals simultaneously and meet deadlines across 150-200+ renewals per year.
• Excellent verbal and written communication skills; ability to convey complex information clearly and professionally.
• Detail-oriented mindset—the fine print, MSA, contract terms, customer history—with a commitment to accuracy and quality in documentation and communication.
• Proven ability to build and maintain strong customer relationships.
• Familiarity with FinTech is a plus.
• Bachelor’s degree in business, finance, or a related field preferred but not required.
• Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight.

Why Join AppZen?

• Opportunity to work at the cutting edge of AI-driven finance technology.
• Collaborative and inclusive company culture.
• Professional growth opportunities in a rapidly growing industry on new team.
• Competitive compensation and benefits package.
• Paid parental leave for eligible employees.
• Lots of office perks like snacks, happy hours, company events.
• These benefits are only applicable to full-time employees.

If you’re passionate about driving customer success and thrive in a dynamic, fast-paced environment, we’d love to hear from you! Apply now to join AppZen and make an impact as our next Renewal Manager.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Details

• Seniority level: Associate
• Employment type: Full-time
• Location: Boston, MA