Manager, Provider Onboarding

NorthShore University HealthSystem; Skokie (IL); On-site; USD 12,197,000 - 18,884,000; Full time

Benefits offered by this job

Free Parking

Tuition Reimbursement

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Job summary

Endeavor Health is seeking a Manager, Provider Onboarding to lead onboarding for Physicians and Advanced Practice Providers. You will partner with leaders to coordinate a comprehensive onboarding experience, applying process improvements to enhance efficiency and culture integration.

Responsibilities include building team capability, standardizing onboarding procedures, and ensuring timely credentialing and onboarding for new providers while maintaining high service levels across EHMG.

Qualifications

• Bachelor's degree in HR, Business Administration or related field.
• 3+ years of supervisory or management experience in healthcare.
• 5+ years of clinical or Healthcare Operations experience.

Responsibilities

• Build, lead, and coach the onboarding team and provide ongoing feedback.
• Develop and implement a repeatable onboarding execution model.
• Ensure timely onboarding, credentialing, and customer service expectations.

Skills

MS Office

ATS knowledge

HR systems

Problem solving

Independent work

Effective communication

Presentation skills

Education

Bachelor's degree in HR/Business Administration

Tools

MS Office Suite

Applicant tracking systems

HRIS software

Job description

Hourly Pay Range:

$42.54 - $65.94 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Manager, Provider Onboarding

Under limited supervision, manage the on-boarding and organizational enrollment of Physicians and Advance Practice Providers. Partner with hiring leaders to develop and coordinate the complete on-boarding experience. Utilize process improvement to problem solve, address gaps, enhance processes and efficiency, and organize resources for interviewing, credentialing, and introduction to organizational culture, orientation, system access, continuing development and retention.

Position Highlights:

• Position: Manager, Provider Onboarding
• Location: Skokie, IL
• Full Time/Part Time: Full Time
• Hours: Monday-Friday, during normal business hours
• Required Travel: Travel to other Endeavor Health locations may be required

What you will do:

• Build, lead, coach and provide on-going feedback to direct reports and the organization to build capability.
• Manage the Provider On-Boarding Team in accordance with Endeavor Health Medical Group (EHMG) policies and applicable laws/regulations, monitoring work procedures and expediting workflow, issuing written and oral instruction.
• Responsible for the development, communication and continuous improvement of a repeatable onboarding execution model that leverages project management principles, to be leveraged by the EHMG Provider On-Boarding team.
• Responsible for building team capability and capacity that is aligned with project management principles, ensuring a standardized and consistent approach for providing transparency and timely communication of progress of onboarding initiatives.
• Ensure optimal efficiency in the transition of candidates and transferring providers who have received written offers and are ready to start the on-boarding process, ensuring timely response rates, and meeting customer service expectations.
• Partner with and direct elements of the on-boarding process including the Credentialing Verification Office (CVO) process ensuring efficient turn around with accurate results relative to job requirements.
• Delegate the scheduling and attendance of the new provider employee health appointments.
• Direct and verify the timely uploading of new provider documents by HR Coordinators and automated systems into the document management system, ensuring compliance with EHMG policy and applicable regulation.
• Identify critical success factors, performance targets, defining objectives and scope.
• Ensure a high-level provider experience is maintained throughout the onboarding process.
• Communicate effectively with HR, IT, training teams and Medical Group leaders to ensure any combined objectives are achieved.
• Ensure the on-boarding process operates in a timely and efficient manner, making recommendations for process and workflow improvement. Responsible and accountable for solution adoption.
• Maintain knowledge of legal requirements and government reporting regulations affecting Human Resources functions and ensures policies, procedures, and reporting are in compliance.
• Solicit client feedback on program service delivery and handle client escalations.
• Partner closely with the business to understand evolving needs and work with them to develop and deliver provider onboarding solutions.
• Develop metrics and compile reports to communicate with Senior Leadership and identified stakeholders through regular status and dashboard reporting.

What you will need:

• Education: Bachelor's degree in HR, Business Administration, or other relevant field, required
• Certification: n/a
• Experience:
  • 3+ years of supervisory or management experience
  • 5+ years of clinical and/or Healthcare Operations experience
  • 2+ years of experience in working with HR Systems
  • Practice Management, medical staff operations, and/or organizational development experience strongly preferred
• Unique or Preferred Skills:
  • Microsoft Office, particularly Outlook, Word, Excel, PowerPoint
  • Navigation of and knowledge/skills associated with applicant tracking systems, recruiting, and employee records systems software
  • Working knowledge of human resources and recruiting practices, policies, and processes
  • Critical thinking, problem-solving, and supervisory skills
  • Ability to work independently, troubleshoot, and make sound decisions
  • Ability to communicate effectively with all levels of applicants, employees, leadership and vendors
  • Effective presentation skills

Benefits (For full time or part time positions):

• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.