Experience and Engagement Specialist Senior

NorthShore University HealthSystem; Skokie (IL); On-site; USD 81,579,000 - 122,382,000; Full time

Benefits offered by this job

Annual pay increases

Career development pathways

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holidays

Community Involvement Opportunities

Job summary

Endeavor Health is seeking an Experience and Engagement Specialist Senior in Skokie, IL to lead physician onboarding across Medical Group and resource physicians. You will handle offer/contract processes and collaborate with Medical Group leadership and the Physician Contracts team to ensure a smooth new hire experience.

The role requires a Bachelor's degree and strong MS Office/HRIS skills, with excellent written and verbal communication and the ability to multitask in a dynamic healthcare

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Health Care Administration, Industrial/Organizational Psychology or related field.
• Strong computer skills with Microsoft Outlook, Word, Excel, PowerPoint and Adobe.
• Experience using HR management systems and applicant tracking systems.

Responsibilities

• Own and execute physician onboarding for all new Medical Group and resource physicians with minimal oversight.
• Communicate with new physicians with high customer service and empathic communications.
• Execute offer and contract process, partner between Medical Group leadership, Professional Staff Office and Physician Contracts team.
• Follow workflows to deliver an exceptional new hire experience; identify or modify processes to drive efficiency and effectiveness.
• Establish collaborative partnerships with Medical Group leaders; resolve conflicts to ensure policies are followed without compromising candidate experience.

Skills

Excellent written/verbal

Interpersonal skills

Independent worker

Team player

Collaborative approach

Multitasking

Adaptability

Critical thinking

Education

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Adobe

HR management systems

Applicant tracking systems

Job description

Hourly Pay Range:

$28.47 - $42.71 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Experience and Engagement Specialist Senior

Position Highlights:

• Position: Experience and Engagement Specialist Senior

• Location: Skokie, IL

• Full Time/Part Time: Full-time

• Hours: Monday-Friday, during normal business hours

• Travel: Travel to other Endeavor Health locations (Naperville) may be required

What you will do:

• Own and execute physician onboarding function for all new Medical Group and resource physicians with minimal oversight. Key accountabilities include

• Communicate with new physicians with high customer service and empathic communications

• Execute offer and contract process, serve as the partner between Medical Group leadership, Professional Staff Office and Physician Contracts team

• Follow established workflows to deliver an exceptional new hire experience; identify or modify processes to drive efficiency and effectiveness of the program

• Establish collaborative partnerships with Medical Group leaders; demonstrate strong conflict resolution skills to ensure policies are followed without compromising candidate experience or engagement

What you will need:

• Education: Bachelor's Degree required in Business Administration, Human Resources, Health Care Administration, Industrial/Organizational Psychology or related field

• Experience:

  • Strong computer skills, to include proficiency in Microsoft Outlook, Word, Excel, PowerPoint and Adobe

  • Experience using HR management systems and applicant tracking systems

• Unique or Preferred Skills:

  • Excellent written and verbal skills

  • Strong interpersonal skills that enable the ability to build partnerships with physicians, administrative leaders and external vendors

  • Able to work independently, take direction and also work as a team player

  • Collaborative approach to completing work assignments and asking for assistance to accomplish priorities

  • Ability to organize, multitask and quickly manage a large and diverse workload with changing deadlines and priorities

  • Comfortable with shifting priorities based upon business need

  • Strong critical thinker

Benefits:

• Opportunity for annual increases based on performance

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.