Manager, Provider Onboarding

1100 Endeavor Health Clinical Operations; Skokie (IL); On-site; USD 59,000 - 91,000; Full time

Benefits offered by this job

Free Parking

Tuition Reimbursement

Health Savings Account Options

Retirement Options with Company Match

Wellness Program

Job summary

Endeavor Health is seeking a Manager, Provider Onboarding in Skokie, IL. You will lead the Provider On-Boarding Team, coach staff, and drive a repeatable onboarding model using project management principles, ensuring timely, compliant processes and strong provider experiences.

This role requires strong supervisory skills, 3+ years in leadership, and 5+ years in healthcare operations, with proficient MS Office and HR systems.

Qualifications

• Education: Bachelor’s degree in HR, Business Administration, or other relevant field, required
• Experience: 3+ years of supervisory or management experience
• Experience: 5+ years of clinical and/or Healthcare Operations experience
• Experience: 2+ years of experience with HR Systems Practice Management, medical staff ops, or organizational development preferred

Responsibilities

• Build, lead, coach and provide on-going feedback to direct reports and the organization to build capability.
• Manage the Provider On-Boarding Team per EHMG policies and laws, guiding workflow and issuing instruction.
• Develop and improve a repeatable onboarding execution model leveraging project management principles.
• Build team capability and capacity with standardized onboarding processes and transparent progress reporting.
• Ensure efficient onboarding transitions for providers with offers and start dates, meeting customer service expectations.

Skills

Microsoft Office

HR knowledge

Communication skills

Problem-solving

Supervisory skills

Independent work

Education

Bachelor’s degree in HR or related field

Tools

HR Systems Practice Management

Applicant Tracking Systems

Medical staff operations software

Job description

Hourly Pay Range

Hourly Pay Range: $42.54 - $65.94 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Manager, Provider Onboarding
• Location: Skokie, IL
• Full Time/Part Time: Full Time
• Hours: Monday-Friday, during normal business hours
• Required Travel: Travel to other Endeavor Health locations may be required

What you will do

• Build, lead, coach and provide on-going feedback to direct reports and the organization to build capability.
• Manage the Provider On-Boarding Team in accordance with Endeavor Health Medical Group (EHMG) policies and applicable laws/regulations, monitoring work procedures and expediting workflow, issuing written and oral instruction.
• Responsible for the development, communication and continuous improvement of a repeatable onboarding execution model that leverages project management principles, to be leveraged by the EHMG Provider On-Boarding team.
• Responsible for building team capability and capacity that is aligned with project management principles, ensuring a standardized and consistent approach for providing transparency and timely communication of progress of onboarding initiatives.
• Ensure optimal efficiency in the transition of candidates and transferring providers who have received written offers and are ready to start the on-boarding process, ensuring timely response rates, and meeting customer service expectations.
• Partner with and direct elements of the on-boarding process including the Credentialing Verification Office (CVO) process ensuring efficient turn around with accurate results relative to job requirements.
• Delegate the scheduling and attendance of the new provider employee health appointments.
• Direct and verify the timely uploading of new provider documents by HR Coordinators and automated systems into the document management system, ensuring compliance with EHMG policy and applicable regulation.
• Identify critical success factors, performance targets, defining objectives and scope.
• Ensure a high-level provider experience is maintained throughout the onboarding process.
• Communicate effectively with HR, IT, training teams and Medical Group leaders to ensure any combined objectives are achieved.
• Ensure the on-boarding process operates in a timely and efficient manner, making recommendations for process and workflow improvement.
• Responsible and accountable for solution adoption.
• Maintain knowledge of legal requirements and government reporting regulations affecting Human Resources functions and ensures policies, procedures, and reporting are in compliance.
• Solicit client feedback on program service delivery and handle client escalations.
• Partner closely with the business to understand evolving needs and work with them to develop and deliver provider onboarding solutions.
• Develop metrics and compile reports to communicate with Senior Leadership and identified stakeholders through regular status and dashboard reporting.

What you will need

• Education: Bachelor’s degree in HR, Business Administration, or other relevant field, required
• Certification: n/a
• Experience: 3+ years of supervisory or management experience
• Experience: 5+ years of clinical and/or Healthcare Operations experience
• Experience: 2+ years of experience in working with HR Systems Practice Management, medical staff operations, and/or organizational development experience strongly preferred
• Unique or Preferred Skills: Microsoft Office, particularly Outlook, Word, Excel, PowerPoint; Navigation of and knowledge/skills associated with applicant tracking systems, recruiting, and employee records systems software; Working knowledge of human resources and recruiting practices, policies, and processes; Critical thinking, problem-solving, and supervisory skills; Ability to work independently, troubleshoot, and make sound decisions; Ability to communicate effectively with all levels of applicants, employees, leadership and vendors; Effective presentation skills

Benefits (For full time or part time positions)

• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Company Overview

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

For more information, visit www.endeavorhealth.org. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

Equal Opportunity Employer Statement

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Endeavor Health Careers

Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.