Manager - Program Services

US Ice Rinks, Inc.; Glenview (IL); On-site; USD 73,000 - 78,000; Full time

Benefits offered by this job

Medical Coverage PPO/HMO

Dental Coverage

Vision Coverage

Life Insurance

Disability (IMRF)

Pension/Defined Benefit Plan

Job summary

The Glenview Community Ice Center seeks a Program Manager to lead strategic growth, financial performance, and operational excellence. You will build strong staff and patron relationships to drive program and revenue growth, oversee all ice center programs and special events, and supervise key directors and staff.

Responsibilities include budgeting, contract management with independent contractors, and ensuring insurance and compliance.

Qualifications

• Bachelor’s degree in Parks & Recreation, Business Administration, Sports Management or related field; significant experience may substitute.
• At least 5 years of relevant experience; prior supervisory experience required.
• Professional certifications or active membership in a professional association desirable.
• Valid Illinois driver’s license required.

Responsibilities

• Overseeing all Ice Center Programs and Special Events.
• Develop budgets and administer front desk, events, skating, hockey, karate, and camps.
• Drive revenue growth and cost savings through program management and promotion.
• Schedule ice and facility spaces to maximize utilization and revenue.

Education

Bachelor’s degree in Parks & Recreation

Business Administration

Sports Management

Job description

Salary: $72,758.40 - $78,000.00 Annually

Application Deadline: Oct 9, 2026

Ice Rink / Arena

Job Summary

The Program Manager is a key strategic leader at the Glenview Community Ice Center, driving program growth, financial performance and operational excellence. This position is responsible for building strong relationships with staff and customers to continue to drive improvement and program growth. Responsible for overseeing all Ice Center Programs and Special Events. Direct Supervisor for Figure Skating Director, Hockey Director and Customer Experience Supervisor. The Program Manager essential functions include, but are not limited to:

• Oversees all internal programs, drop ins and special events.
• Reviews and updates programs and services to meet patron needs and expectations.
• Seeks new program and special event revenue opportunities.
• Develops all budget and administrative areas related to front desk, special events, figure skating, hockey, karate, and camps.
• Drives budget performance through strategic program management and promotion, revenue growth, cost savings, and continuous improvement of the customer experience.
• Build strong relationships with staff and customers to understand needs, identify programming opportunities and drive program revenue growth.
• Directly oversees programs that collaborate with independent contractors, responsible for maintaining agreements and certificates of insurance for ICAs.
• Manages scheduling of ice and facility spaces to maximize program utilization and revenue.

Qualifications

• Education: Bachelor’s degree in Parks & Recreation, Business Administration, Sports Management or related field required. Will consider significant and material experience in lieu of formal education.
• Experience: At least 5 years relevant experience. Prior supervisory experience required.
• Certifications / Memberships: Professional certification(s) and/or active membership in a professional association desirable.
• Licenses: Valid Illinois driver’s license required.

Scheduling & Pay

This is a full time year round position. Daily schedule will vary based on program, special event and facility needs, with frequent nights and weekends based on program and facility needs.

Target hiring range is $72,758.40-$78,000, dependent on qualifications. The full pay range is $72,758.40-$105,500.74.

Benefits

• Medical Coverage – PPO or HMO
• Dental Coverage
• Prescription Coverage
• Vision Coverage
• Life Insurance
• Short- and Long-Term Disability (IMRF)
• Short-Term Disability Supplemental (Aflac)
• Pension/Defined Benefit Plan (IMRF)
• 457 Plan/Defined Contribution Plan
• Paid Time Off & Paid Emergency Leave
• Tuition Reimbursement
• Professional Membership Dues Reimbursement
• Public Service Loan Forgiveness
• Park District Facility Discounts and Usage Benefits
• Park District Facility Discounts and Usage Benefits