Manager, Professional Services – Payments & Implementations

Ventus Software; United States; Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401(k) with company match

15 vacation days, 5 sick days, 1 paid個

Employee Share Program

Job summary

Constellation Payment Processing, part of Constellation Software, seeks a Manager of Professional Services to lead the onboarding and integration of ISV channel partners into our PayFac platform. You will oversee implementation projects, manage cross-functional teams across product, engineering, and operations, and ensure timely go-lives for 30+ VMS businesses.

The role requires 5+ years in professional services or PM in SaaS, 2+ years of people leadership, and a strong grasp of payment

Qualifications

• Bachelor's degree in Business, CS, or related field
• 5+ years in professional services, PM, or partner implementations in a SaaS environment
• 2+ years of experience managing a team
• Strong understanding of payment processing, gateways, and ISV integration models
• Experience with APIs and technical integration projects
• Strong understanding of project management tools and reporting components

Responsibilities

• Oversee all aspects of partner implementation projects, including integration planning, resource allocation, and timeline management
• Develop and manage project plans, including scope, timelines, budgets, risk and resources
• Optimize partner implementation for risk, security, and payment yields
• Lead and coach a team of professional services and technical implementation resources
• Collaborate with sales and partner success teams to align onboarding plans with partner objectives
• Serve as the escalation point for implementation issues and work cross-functionally to resolve roadblocks
• Develop and refine implementation processes, documentation, and partner enablement materials
• Track performance metrics to ensure high-quality partner onboarding experiences
• Be a champion for integrating AI into the professional services team and procedures
• Create and maintain departmental procedures
• Coordinate with Marketing to develop and maintain customer-facing materials
• Serve as project manager on large or VIP projects

Skills

Project management

Team leadership

SaaS onboarding

Cross-functional collaboration

API integrations

Risk management

Process improvement

AI in services

Education

Bachelors degree in Business, Computer Science, or related field

Tools

Teamwork.com

Job description

Constellation Payment Processing, part of Constellation Software, seeks a Manager of Professional Services to lead the onboarding and integration of ISV channel partners into our PayFac platform. You will oversee implementation projects, manage cross-functional teams across product, engineering, and operations, and ensure timely go-lives for 30+ VMS businesses.

The role requires 5+ years in professional services or PM in SaaS, 2+ years of people leadership, and a strong grasp of payment