Manager, Product Change Management - Remote

501 CSAA Insurance Services, Inc.; Kentucky; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading insurance provider is looking for a Manager of Product Change Management. In this remote role, you will oversee change management initiatives, mentor teams, and collaborate across departments to drive effective organizational change. The ideal candidate has extensive experience in change management and proven leadership skills.

Benefits

Performance Bonus

401(k) with company match

Qualifications

• 10+ years of related experience in a change management role.
• Minimum 2 years leading high-performance teams.
• Experience in training design and delivery for complex projects.

Responsibilities

• Manage resources and activities of a team, providing mentorship and leadership.
• Lead initiatives to develop new change management methods.
• Partner with leadership to ensure governance across the organization.

Skills

Change Management

Communication

Project Management

Strategic Thinking

Collaboration

Education

Bachelor’s degree

Job description

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties. We are committed to progress over perfection, recognizing every day as an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Manager, Product Change Management - Remote. Join us and support CSAA IG in achieving our goals.

Your Role :

As a Manager, Product Change Management, you will manage the resources and activities of a team, providing mentorship and leadership to the Personal Lines Product division.

• Provide leadership and mentorship while being accountable for the delivery of change management to the division.
• Offer mentorship and advice to external stakeholders on change management discipline.
• Lead change practitioners, setting overall change and communication strategies, ensuring process consistency and governance across the organization.
• Partner with leadership, communication, training, and support teams to develop strategic and tactical organizational change management activities.
• Act as Change Manager for multiple, sophisticated change efforts, coaching program & business leaders on plan alignment.
• Lead initiatives to develop new change management methods and service offerings, recognized as a thought leader.
• Provide the framework for staffing, budgeting, and resource planning for change initiatives.
• Use surveys and observations to build reports on change initiatives, workplace culture, employee engagement, and change sustainability.

Required Experience, Education, and Skills

• Bachelor’s degree (or equivalent) plus at least 10+ years of related experience.
• Minimum 2 years leading high-performance teams in a matrix environment.
• Deep knowledge of Change Management concepts, methods, and applications.
• Strong communication, business acumen, and project management skills.
• Experience in training design, development, and delivery for complex projects.
• Ability to influence leaders at all levels, including executives.
• Excellent listening skills and adaptability in communication.
• Strong partnering and influencing skills, strategic thinking, and collaboration across organizational boundaries.
• Ability to operate in a fast-paced, evolving environment.
• Ability to scope work and develop resource plans.
• Extensive knowledge in change deployment, including communications, HR, IT, and process improvement.
• Experience in an agile, specifically SAFe, environment.

Preferred Qualifications

• 5+ years’ experience in a professional consulting environment.
• Ability to foster a collaborative and inclusive environment, demonstrating authenticity and trust.
• Active involvement in company culture and employee engagement activities.
• Willingness to travel as needed for role requirements.

At CSAA IG, we’re devoted to protecting our customers, employees, communities, and the planet. We are on a climate journey to improve for our people, business, and the environment. We believe in building a community rooted in inclusion and belonging, committed to serving our customers and fostering innovation.

Recognition : We offer a total compensation package, performance bonus, 401(k) with a company match, and more!