Manager, Product Change Management - Remote

501 CSAA Insurance Services, Inc.; Louisiana; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in insurance services is seeking a Manager of Product Change Management to lead change initiatives and foster innovation. The role involves providing mentorship, managing teams, and advising stakeholders while supporting a culture of inclusion and sustainable practices.

Benefits

Comprehensive total compensation package

Performance bonus

401(k) with company match

Qualifications

• 10+ years of related experience in Product Change Management.
• Experience leading high-performance teams in a matrixed environment.
• Deep knowledge of change management concepts.

Responsibilities

• Lead change practitioners and set overall change strategies.
• Advise stakeholders on change management discipline.
• Develop governance frameworks for staffing and budgeting.

Skills

Leadership

Change Management

Communication

Project Management

Strategic Thinking

Education

Bachelor’s degree

Job description

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for, and recover from life's uncertainties. We are committed to creating a positive culture and fostering innovation and adaptability. At CSAA IG, we hire good people for a brighter tomorrow and are actively hiring for a Manager, Product Change Management - Remote. Join us and support CSAA IG in achieving our goals.

Your Role :

As a Manager, Product Change Management, you will manage the resources and activities of a team, providing mentorship and leadership within the Personal Lines Product division.

1. Provide leadership and mentorship while being accountable for delivering change management to the division.
2. Advise external stakeholders on change management discipline.
3. Lead change practitioners, setting overall change and communication strategies, ensuring process adherence and governance across the organization.
4. Partner with leadership and support teams to develop strategic and tactical organizational change management activities.
5. Act as Change Manager for multiple complex change efforts, coaching business leaders on plan alignment.
6. Innovate in change management methods and services, establishing thought leadership.
7. Develop governance frameworks for staffing and budgeting, supporting resource alignment with programs and projects.
8. Utilize surveys and observations to report on change initiatives, including workplace culture, employee engagement, and adoption.

Required Experience, Education, and Skills

• Bachelor’s degree (or equivalent) + 10+ years of related experience.
• At least 2 years leading high-performance teams in a matrix environment.
• Deep knowledge of change management concepts, methods, and applications.
• Strong communication, business acumen, and project management skills.
• Experience in designing and delivering training for diverse audiences.
• Ability to influence leaders at all levels, including executives.
• Excellent listening skills and adaptability in communication.
• Strong partnering and influencing skills, with strategic thinking ability.
• Ability to operate effectively in a fast-paced, evolving environment.
• Knowledge of change deployment in communications, HR, IT, and process improvement.
• Experience in an agile, SAFe environment.

Preferred Qualities

• 5+ years in a professional consulting environment.
• Ability to foster an inclusive, collaborative, and psychologically safe team environment.
• Active engagement in supporting company culture and community involvement.
• Strong alignment with company values of community, inclusion, and innovation.
• Willingness to travel as needed for role requirements.

At CSAA IG, we are dedicated to protecting our community and leading by example in sustainability and social responsibility. We believe in building a community of service rooted in inclusion and belonging, committed to innovation and purpose-driven work.

Recognition : We offer a comprehensive total compensation package, performance bonus, 401(k) with company match, and more!