Manager, Process Improvement

Walmart; Bentonville (AR); On-site; USD 80,000 - 155,000; Full time

Job summary

Walmart is seeking a Manager, Process Improvement to identify and lead initiatives that resolve systemic gaps, improve operational execution, and prevent recurring issues across Marketplace Risk Operations.

The role partners with cross-functional teams to align strategies, simplify processes, and drive operational efficiency, delivering measurable outcomes that support Walmart's strategic objectives.

Qualifications

• Bachelor’s degree in business, operations, project/program management, information systems, communications, or related area with 3 years’ experience in process improvement, operations, program management, risk operations, or related area.
• Option 2: 5 years’ experience in process improvement, operations, program management, risk operations, or related area.

Responsibilities

• Lead process improvement initiatives that enhance operational efficiency, reduce risk, and support business objectives.
• Analyze processes to identify gaps, root causes, and opportunities for standardization and optimization.
• Manage intake requests by conducting discovery, assessing urgency and impact, and executing required process or documentation updates.
• Partner with cross-functional teams to clarify process impacts, align stakeholders, resolve dependencies, and support informed decision-making.
• Support implementation readiness for process updates by defining requirements, documentation needs, handoffs, and success measures.
• Serve as a process subject matter expert by providing guidance on policies, tools, controls, and best practices.
• Evaluate the effectiveness of process changes, using data and feedback to drive continuous improvement.

Skills

Process improvement

Change management

Cross-functional leadership

Data analysis

Project management

Education

Bachelor's degree in business, operations, project/program management, information systems, communications, or related area

Job description

Position Summary...

TheManager,ProcessImprovementidentifiesandleadsprocessimprovementworkthatresolvessystemicgaps,improvesoperationalexecution,andpreventsrecurringissuesacrossMarketplaceRiskOperations.ThisrolemanagesProcessImprovementrequeststhroughdiscovery,stakeholderengagement,processanalysis,SOPupdatesandimplementationsupporttoensureworkisclearlyscoped,prioritized,documented,andcompletedeffectively.Thisrolepartnerswithcross-functionalteamstoalignstrategies,simplifyprocesses,anddriveoperationalefficiency.Byfosteringcollaborationandcontinuousimprovement,thispositionsupportslong-termbusinessgoalsanddeliversmeasurableresultsthatenhanceorganizationalperformanceandstakeholderengagement.

What you'll do...

About the team:
TheProcessImprovementteamsupportsRiskOperationsbystrengtheningoperationalprocesses,optimizingworkflows,andaddressingsystemicgaps.TheteampartnerswithProduct,Business,ChangeManagementandotherteamstoalignstakeholders,improvedocumentation,supportintakeandprioritization,anddriveconsistentexecution.Throughprocessimprovementandchangeinitiatives,theteamsimplifiesandsustainsoperations,improvesefficiency,anddeliversmeasurablebusinessoutcomesthatsupportRiskOperations'strategicobjectives.
What you'll do:

• Leadprocessimprovementinitiativesthatenhanceoperationalefficiency,reducerisk,andsupportbusinessobjectives.
• Analyzeprocessestoidentifygaps,rootcauses,andopportunitiesforstandardizationandoptimization.
• Manageintakerequestsbyconductingdiscovery,assessingurgencyandimpact,andexecutingrequiredprocessordocumentationupdates.
• Partnerwithcross-functionalteamstoclarifyprocessimpacts,alignstakeholders,resolvedependencies,andsupportinformeddecision-making.
• Supportimplementationreadinessforprocessupdatesbydefiningrequirements,documentationneeds,handoffs,andsuccessmeasures.
• Serveasaprocesssubjectmatterexpertbyprovidingguidanceonpolicies,tools,controls,andbestpractices.
• Evaluatetheeffectivenessofprocesschanges,usingdataandfeedbacktodrivecontinuousimprovement.

What you'll bring:

• Provenexpertiseinprocessimprovementandchangemanagementtodriveoperationalefficiencyandsustainablesolutions.
• Strongleadershipskillswithexperiencemanagingcross-functionalteamsandmentoringassociates.
• Demonstratedabilitytodevelop,implement,andmonitorprocessdesign,mapping,andmanagementinitiatives.
• Proficiencyinprojectmanagement,includingplanning,executing,anddeliveringtransformationalchangeprojects.
• Excellentstakeholdermanagementandcommunicationskillstosecurealignmentandbuy-inacrossbusinessunits.
• Abilitytoanalyzedata,identifygaps,andrecommendactionableimprovementsalignedwithbusinessgoals.
• Knowledgeofleanmethodologiesandindustrybestpracticestosupportcontinuousimprovementefforts.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:
Option 1: Bachelor’s degree in business, operations, project/program management, information systems, communications, or related area and 3 years’ experience in process improvement, operations, program management, risk operations, compliance operations, or related area.
Option 2: 5 years’ experience in process improvement, operations, program management, risk operations, compliance operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Process ImprovementMasters, Masters: Human Resources, Masters: Supply ChainLean Six Sigma Champion Certification - Certification

Primary Location...

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you’ll enjoy

Discount Card

Get 10% off

Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Medical, dental, vision, and wellness programs for you and your family

Access mental health resources and assistance programs for life’s challenges

Training, leadership programs, and clear paths to advance.

Imagine a workplace surrounded by innovation.At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.

Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.

With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.

Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.

Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.

Join us at Walmart and grow your career alongside a community that feels like home.

This isn’t just a workplace—it’s a destination for leaders eager to make a difference.

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