Manager Positions

McDonald's; Waterloo (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Tuition reimbursement or free tuition

Training and advancement opportunities

Job summary

McDonald's is looking for a Shift Manager at a franchise location in Waterloo, Illinois. The Shift Manager will lead team operations and oversee crew schedules while ensuring outstanding customer service and adherence to food safety standards. Ideal candidates will have a passion for serving others, be effective communicators, and excel in decision-making within a fast-paced environment. Benefits include competitive pay, employee discounts, and tuition reimbursement.

Qualifications

• Passion for helping and serving others (customers and fellow team members).
• Strong focus on customer service and support.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Handle and oversee crew schedules.
• Supervise food safety and cleanliness measures.
• Provide leadership to deliver an outstanding guest experience.
• Cultivate and encourage training and learning within the restaurant.

Skills

Customer service focus

Effective communication

Decision-making in fast-paced environments

Job description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application, and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Pay & Benefits

• Competitive pay based on experience
• Employee discounts and free meals
• Tuition reimbursement or free tuition to Colorado Technical University (online)
• Training and advancement opportunities
• Bi-weekly direct deposit or paycards

Why This Role Matters

This role is vital to the operations within the restaurant because you’ll:

• Lead the experience: Handle and oversee crew schedules
• Inspire and empower: Provide encouraging leadership for crew and managers to deliver an outstanding guest experience
• Champion teamwork: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take action first: Take measures around safety, security, inventory, and profitability
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
• Be results-oriented: Drive and expect a high level of performance from the team

What You’ll Bring

To be a successful Shift Manager, you’ll need:

• Passion for helping and serving others (customers and fellow team members)
• Strong customer service and support focus
• The ability to communicate effectively and anticipate customer needs
• The ability to provide solutions and make decisions in a fast‑paced environment

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.