Department Manager

McDonald's; Ozark (MO); On-site; USD 17,909,000 - 23,419,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Free Uniforms

Short- and Long-Term Disability insurance

Free Meals while working

Discounts to Local Area Attractions

Job summary

An independent fast-food restaurant in Ozark seeks a Shift Manager to lead operations and ensure excellent customer service. Responsibilities include managing crew schedules, supervising food safety, and driving team performance. Candidates should have prior managerial experience, be at least 18 years old, and possess a passion for helping others in a fast-paced environment. This franchise offers opportunities for career development and various employee benefits including medical coverage and free meals while working.

Qualifications

• Previous managerial experience preferred, ideally in restaurant, retail or hospitality.
• Must be 18 years or older to manage.
• You must be 18 years or older to be a manager.

Responsibilities

• Lead and oversee crew schedules for optimal operations.
• Supervise food safety and cleanliness measures.
• Drive team performance and customer satisfaction.
• Encourage training, education, and continuous learning in the restaurant.
• Drive performance expectations and accountability across the team.

Skills

Passion for helping and serving others

Strong customer service focus

Effective communication skills

Decision-making in fast-paced environments

Education

High school diploma

Job description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This role is vital to the operations within the restaurant because you’ll:

• Lead the experience: Handle and oversee crew schedules
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take action first: Take measures around safety, security, inventory, and profitability
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
• Be results oriented: Drive and expect a high level of performance from the team

To Be a Successful Shift Manager, You’ll Need

• Passion for helping and serving others (customers and fellow team members)
• Strong customer service and support focus
• The ability to communicate effectively and anticipate customer needs; and
• To provide solutions and make decisions in a fast-paced environment

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments. These managers’ responsibilities may include managing assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.

The Guest Service Department Manager’s responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service.

The Kitchen Department Manager’s responsibilities may include making sure the restaurant delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production procedures, including new items that are added to the menu.

The People Department Manager’s responsibilities may include making sure the restaurant hires qualified crew, trains them well, and schedules them to meet restaurant sales and profit goals. This manager’s responsibilities may also include making sure Crew get off to a good start at the restaurant and that they are recognized and motivated throughout their time working there.

Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment. We’re looking for positive team players with flexible schedules who like to have fun, with the passion to work the famously fast paced McDonald’s environment. You must be 18 years or older to be a manager in our restaurants.

Additional Info

• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Medical, dental and vision coverage available
• Free Uniforms
• Short- and Long-Term Disability, life and accident insurance available
• Free Meals while working
• Discounts to Local Area Attractions

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.