Shift Manager

McDonald's; Lake Ozark (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Education assistance

Medical, dental, and vision coverage

Short- and long-term disability insurance

Free meals

Free uniforms

Job summary

A leading fast-food franchise is looking for a Shift Manager to lead operations at their restaurant in Lake Ozark, Missouri. This role involves overseeing crew schedules, ensuring exceptional guest experiences, and managing food safety and cleanliness standards. Ideal candidates will have a strong customer service focus and previous experience in a managerial role. The position offers competitive pay and a range of benefits, including educational opportunities and discounts.

Qualifications

• Passion for helping and serving others, including customers and team members.
• Strong focus on customer service and support.
• Ability to make decisions in a fast-paced environment.

Responsibilities

• Lead and oversee crew schedules to enhance guest experiences.
• Supervise food safety and cleanliness measures to meet standards.
• Manage various departments and set goals for the team.

Skills

Customer service focus

Effective communication

Teamwork

Job description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This role is vital to the operations within the restaurant because you’ll:

• Lead the experience: Handle and oversee crew schedules
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take action first: Take measures around safety, security, inventory, and profitability
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
• Be results oriented: Drive and expect a high level of performance from the team

To Be a Successful Shift Manager, You’ll Need

• Passion for helping and serving others (customers and fellow team members)
• Strong customer service and support focus
• The ability to communicate effectively and anticipate customer needs; and
• To provide solutions and make decisions in a fast‑paced environment

Requirements

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments. These managers’ responsibilities may include managing assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.

Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment, but not a requirement. We’re looking for positive team players with flexible schedules who like to have fun, with the passion to work the famously fast paced McDonald’s environment. You must be 18 years or older to be a manager in our restaurants.

Additional Info

Along with competitive pay, a shift manager is eligible for incredible benefits including:

• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Medical, dental and vision coverage available
• Short- and Long-Term Disability, life and accident insurance available
• Local Area Attractions Discounts

Free Meals

Free Uniforms

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.