Manager Plumbing Service

TurnPoint Services; New Albany (IN); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid parental leave

PTO

Holiday pay

Life and disability insurance

Voluntary benefits

Job summary

Greenwell, operating under TurnPoint Services, seeks a Plumbing Service Manager in New Albany, Indiana. The role oversees daily field operations, financial performance, and department leadership for residential plumbing, drains, and excavation.

The position is salaried at $68,000–$72,000 plus a bonus incentive program, with opportunities for mentorship, growth, and a national platform backing local career development.

Qualifications

• Minimum of 5 years of residential plumbing experience; service and/or excavation experience.
• Prior leadership experience (Lead Technician, Foreman, Supervisor, or Field Manager).
• Strong knowledge of plumbing systems, diagnostics, and installation best practices.

Responsibilities

• Provide ongoing field coaching through ride-alongs, site visits, and performance feedback.
• Lead, manage, and develop a team of plumbing apprentices and technicians, drain specialists, and excavation personnel.
• Conduct regular performance evaluations and hold team members accountable to company standards.
• Support recruiting, interviewing, hiring, and onboarding of department staff.
• Monitor job progress to ensure timely completion, quality standards, and customer satisfaction.
• Coordinate permits, inspections, and regulatory requirements for plumbing and excavation work as needed.
• Manage department financial performance, including revenue, gross margin, and job costing.
• Monitor and analyze KPIs including average ticket, close rate, and call completion rate.
• Develop and implement action plans to achieve departmental goals and budgets.
• Ensure accurate pricing, estimating, and cost control practices are followed.
• Resolve escalated customer issues in a timely and professional manner.
• Ensure technicians deliver high-quality service and maintain strong customer relationships.
• Promote a customer-first culture across the department.
• Enforce company safety policies and procedures.
• Ensure compliance with all applicable regulations, including plumbing codes.
• Conduct regular inspections of vehicles, equipment, and job sites.
• Maintain proper documentation and adherence to safety standards.
• Identify skill gaps and coordinate technical and professional development training.
• Support growth of internal talent and succession planning within the department.

Skills

Residential plumbing experience

Leadership experience

Strong knowledge of plumbing systems

Valid driver's license

Tools

Service Titan

Job description

Brand Overview

Greenwell has been proudly serving Louisville families with HVAC and plumbing solutions for years. Known for reliability, integrity, and top-quality service, Greenwell is a respected leader in Kentucky. As part of TurnPoint Services, Greenwell employees gain training, mentorship, and career growth opportunities across a national platform. Our people thrive in a culture that values respect, teamwork, and service excellence. Join Greenwell — where Kentucky expertise powers lasting careers.

Role Overview

The Plumbing Service Manager is responsible for overseeing the daily operations in the field, financial performance, and overall success of the plumbing department, including residential service, drain, and excavation functions. This role ensures efficient operations, high-quality workmanship, strong customer satisfaction, and the development of a high-performing team.

Role: Plumbing Service Manager

Pay: Salaried, $68,000-$72,000 + Bonus Incentive Program

Role responsibilities:

Department Leadership

• Provide ongoing weekly or daily field coaching through ride-alongs, job site visits, and performance feedback.
• Lead, manage, and develop a team of plumbing apprentices and technicians, drain specialists, and excavation personnel.
• Conduct regular performance evaluations and hold team members accountable to company standards.
• Support recruiting, interviewing, hiring, and onboarding of department staff.

Operations Management

• Monitor job progress to ensure timely completion, quality standards, and customer satisfaction.
• Coordinate permits, inspections, and regulatory requirements for plumbing and excavation work as needed.

Financial Oversight

• Manage department financial performance, including revenue, gross margin, and job costing.
• Monitor and analyze key performance indicators (KPIs), including average ticket, close rate, and call completion rate.
• Develop and implement action plans to achieve departmental goals and budgets.
• Ensure accurate pricing, estimating, and cost control practices are followed.

Customer Experience

• Resolve escalated customer issues in a timely and professional manner.
• Ensure technicians deliver high-quality service and maintain strong customer relationships.
• Promote a customer-first culture across the department.

Safety and Compliance

• Enforce company safety policies and procedures.
• Ensure compliance with all applicable local, state, and federal regulations, including plumbing codes.
• Conduct regular inspections of vehicles, equipment, and job sites.
• Maintain proper documentation and adherence to safety standards.

Training and Development

• Identify skill gaps and coordinate technical and professional development training.
• Support the growth of internal talent and succession planning within the department.
• Promote adherence to company processes and continuous improvement initiatives.

Required Role Qualifications:

• Minimum of 5 years of residential plumbing experience; service and/or excavation experience.
• Prior leadership experience (Lead Technician, Foreman, Supervisor, or Field Manager)
• Strong knowledge of plumbing systems, diagnostics, and installation best practices
• Valid driver’s license with acceptable driving record

Preferred Role Qualifications:

• Valid Kentucky Journeyman’s Plumbing License
• Intermediate knowledge/use of industry standard software (I.E Service Titan, or other related systems)
• Experience managing budgets, KPIs, and departmental performance

Why You'll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.