Manager, Pharmacy Operations

CVS Health; Woonsocket (RI); On-site; USD 66,000 - 146,000; Full time

Job summary

CVS Health seeks a project execution specialist to support the Pharmacy Intake Innovation team. This role focuses on tactical project execution, field support, and analytics to improve healthcare delivery. Ideal candidates will have over 5 years of experience, strong collaboration skills, and a background in data analysis.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings and tobacco cessation programs

Tuition assistance

Qualifications

• 5+ years of full-time work experience in a retail and/or corporate environment.
• Strong interpersonal skills and demonstrated ability to collaborate.
• Strong personal integrity and judgment.

Responsibilities

• Collaborate on strategic roadmaps and execute project plans.
• Support field communication strategies and create materials.
• Analyze data insights to inform program developments.

Skills

Collaboration

Influencing without authority

Analytical skills

Time management

Communication

Education

Bachelor's degree, or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Health is on a mission to transform healthcare. With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging ourbrick-and mortarfootprint of 10,000 stores. At the heart of this strategy lies the privileged relationships between our colleagues and our customers. As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates us from other retail employers, empowering our people plays a critical role to business success.

The Pharmacy Intake Innovation team is a dynamic team within Retail Store Operations aimed to support the business and our retail colleagues while upholding and reinforcing regulatory and compliance standards. This position involves identifying and designing opportunities to address business challenges. This colleague designs solutions for business problems and works as part of a larger team that is making larger workflow change while keeping our colleagues at the heart of everything we do. By providing data driven insights to inform key initiatives and evolve the colleague experience, you will be a critical part of designing innovative new programs including the application of Gen AI and Machine Learning to support prescription processing. This position will routinely interact with many of the following groups: Product Development, Pharmacy Operations, Regulatory, Legal, Quality & Safety, Field Leadership and Enterprise partners, along with industry partners across organizations such as NCPDP. The ideal candidate must be a strong collaborator, influencer and demonstrate a high level of growth mindset.

Primary Job Duties & Responsibilities

Tactical Project Execution – 50%

• Collaborate on the creation of strategic roadmaps
• Execute on tactical steps within project plans with minimal support
• Partner across departments in the enterprise to support the execution of project plans
• Partner with IT to develop requirements as needed for projects
• Partner with Sr. Manager to communicate plans, risks, and opportunities from working team up to executive leadership

Field Support and Communication Strategy – 25%

• Support the Sr. Manager in writing field communications and managing communications touchpoints for field support
• Support the creation of field facing materials for key touchpoints such as Sr Leader Field meetings & Leadership conferences
• Support the Sr. Manager in developing an effective field communication strategy for each program

Analytics – 25%

• Support reporting and analysis for deep dive/follow up questions related to progression towards shared goals
• Translate data insights into meaningful insights and actions

Required Qualifications

• 5+ years of full-time work experience in a retail and/or corporate environment
• 5+ years experience engaging and inspiring teams to achieve both short-term, and long-term goals
• 5+ years experience influencing without authority
• Self-directed requiring little direction
• Strong ability to review data and create strong business insights that influence outcomes
• Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience
• Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals
• Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines
• Strong personal integrity and judgment, evidenced by a track record of managing highly-sensitive or highly-visible business matters
• Strong communication skills in both formal and informal writing and speech
• Demonstrated growth mindset and willingness to learn and accept feedback
• Delivers high quality professional communications, presentations, responses and analyses on a wide range of requests by working quickly, independently and with minimal direction.
• Communicates clearly to small and large groups internally and externally to lead complex projects to completion.
• Collaborates cross functionally with leaders and colleagues’ enterprise wide to solution, implement, and drive results.
• Plans and executes short- and long-term goals.
• Proven track record of high performance
• Regular and reliable attendance
• Any additional tasks as directed by supervisor or manager
• Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook
• Travel - occasional travel, up to 20%, may be required based on business needs, including industry conferences

Preferred Qualifications

• Masters degree or PharmD
• 8+ years of full-time work experience in a retail and/or corporate environment
• 8+ years experience engaging and inspiring teams to achieve both short-term, and long-term goals
• 8+ years experience influencing without authority
• Experience directly leading a team
• Experience applying Gen AI and Machine Learning
• Lean Six Sigma knowledge a plus

Education

Bachelors degree, or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visithttps://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/19/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.