Manager- Pharmacy Pickup Innovations and Execution

CVS Health; Woonsocket (RI); On-site; USD 66,000 - 146,000; Full time

Job summary

CVS Health seeks a Manager of Pharmacy Pickup Innovations and Execution to drive strategic innovations in pharmacy point of sale solutions. The role focuses on enhancing patient experience through functional improvements while collaborating across the organization. Requires 3-5 years of healthcare experience and strong communication skills. Competitive salary and benefits offered.

Benefits

Affordable medical plan options

401(k) plan with company contributions

Employee stock purchase plan

No-cost wellness programs for all colleagues

Flexible work schedules

Qualifications

• 3 to 5 years experience in healthcare.
• Experience in Retail Pharmacy related functions preferred.
• Ability to adapt in a hybrid work environment.

Responsibilities

• Lead Rx POS innovations and enhancements.
• Liaise with stakeholders to ensure project alignment.
• Optimize processes to enhance pickup experiences.

Skills

Interpersonal skills

Communication skills

Data-driven strategy

Project management

Education

Bachelor’s degree or equivalent relevant experience

Advanced degree (e.g., PharmD)

Tools

Microsoft Office Suite

SQL for analytics

Job description

Manager- Pharmacy Pickup Innovations and Execution

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

The Manager of Pickup Innovations and Execution drives forward the strategic innovation of cutting-edge point of sale solutions for pharmacy pick up processes. This role will oversee the current execution of an enhanced and seamless patient experience while managing the POS platform for enterprise offerings and services.

This role focuses on overseeing the intake, prioritization, and implementation of pickup functionality with key stakeholders across the enterprise to ensure compliance, regulatory, and growth opportunities are being integrated during the pickup process. As a Manager, you will be a part of a team responsible for driving the patient and customer experience through innovating workflows, patient prompting/notifications, and the overall design/functionality of the point-of-sale system. You will also assist with overseeing peripheral processes that Reconstitution execution, Flavoring, and Drive Thru/Fill Master maintenance with our outside vendors.

** The role requires on-site presence in Woonsocket, RI 2-3 days weekly.**

Key Responsibilities:

• Lead implementation of Rx POS innovation and enhancements, ensuring alignment with business goals, financial objectives, and customer/colleague priorities.
• This role will be an integral part of the POS Modernization efforts to transform our pickup processes leveraging colleague insights and oversee day to day Rx POS execution including system support, reporting, and customer service via NPS scores.
• Maintain a data-driven strategy to ensure team prioritization and key stakeholder investment is driving maximum value to the business and customers.
• Act as the liaison between key stakeholders to drive alignment of the roadmap through clear communication on priorities, progress, and impact.
• Optimize processes to simplify operations and deliver enhanced pick up experience that is best in class.

Required Qualifications:

• 3 to 5 years experience working in healthcare space
• Be willing and able to travel up to 25% of the time to various locations, which may include multi-day travel to support deployment, testing, and field visits
• Possess strong interpersonal and communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes.
• Proficiency in using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Adaptability to work effectively in a hybrid work environment, which may include both remote and in-office work, while maintaining high productivity and communication standards.

Preferred Qualifications:

• 5 to 8 years Retail Pharmacy or relevant experience
• Demonstrate the ability to think strategically and develop long-term plans that align with the organization's goals and objectives.
• Knowledge and experience working in healthcare space
• Proficiency in using analytics tools such as SQL for data analysis and reporting.
• Prior experience in point of sales systems and functionality
• Advanced degree (e.g., PharmD)

Education:

Anticipated Weekly Hours

40

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

The Manager of Pickup Innovations and Execution drives forward the strategic innovation of cutting-edge point of sale solutions for pharmacy pick up processes. This role will oversee the current execution of an enhanced and seamless patient experience while managing the POS platform for enterprise offerings and services.

This role focuses on overseeing the intake, prioritization, and implementation of pickup functionality with key stakeholders across the enterprise to ensure compliance, regulatory, and growth opportunities are being integrated during the pickup process. As a Manager, you will be a part of a team responsible for driving the patient and customer experience through innovating workflows, patient prompting/notifications, and the overall design/functionality of the point-of-sale system. You will also assist with overseeing peripheral processes that Reconstitution execution, Flavoring, and Drive Thru/Fill Master maintenance with our outside vendors.

** The role requires on-site presence in Woonsocket, RI 2-3 days weekly.**

Key Responsibilities:

• Lead implementation of Rx POS innovation and enhancements, ensuring alignment with business goals, financial objectives, and customer/colleague priorities.
• This role will be an integral part of the POS Modernization efforts to transform our pickup processes leveraging colleague insights and oversee day to day Rx POS execution including system support, reporting, and customer service via NPS scores.
• Maintain a data-driven strategy to ensure team prioritization and key stakeholder investment is driving maximum value to the business and customers.
• Act as the liaison between key stakeholders to drive alignment of the roadmap through clear communication on priorities, progress, and impact.
• Optimize processes to simplify operations and deliver enhanced pick up experience that is best in class.

Required Qualifications:

• 3 to 5 years experience working in healthcare space
• Be willing and able to travel up to 25% of the time to various locations, which may include multi-day travel to support deployment, testing, and field visits
• Possess strong interpersonal and communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes.
• Proficiency in using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Adaptability to work effectively in a hybrid work environment, which may include both remote and in-office work, while maintaining high productivity and communication standards.

Preferred Qualifications:

• 5 to 8 years Retail Pharmacy or relevant experience
• Demonstrate the ability to think strategically and develop long-term plans that align with the organization's goals and objectives.
• Knowledge and experience working in healthcare space
• Proficiency in using analytics tools such as SQL for data analysis and reporting.
• Prior experience in point of sales systems and functionality
• Advanced degree (e.g., PharmD)

Education:

• Bachelor’s degree or equivalent relevant experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

About the company

At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

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