Manager, Performance Improvement

Memorial Home Services; Springfield (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

Memorial Health is seeking a Manager to lead its Lean Six Sigma program across the enterprise. You will partner with executives, physicians, and leaders to embed improvement methods in daily operations and align initiatives with strategic priorities.

You will coach green and Black Belts, oversee a portfolio of system-wide projects, and build capability through training, mentoring, and performance dashboards across Memorial Health affiliates.

Qualifications

• Master’s degree in an applicable discipline is required.
• ASQ Six Sigma Black Belt certification is required; Master Black Belt preferred.
• Minimum 5 years of performance/operations improvement experience using LEAN/DMAIC.
• At least 2 years of supervisory/management experience.
• Experience implementing Lean Six Sigma at a system level.
• Experience with physicians and operational leaders in healthcare.

Responsibilities

• Lead design, implementation, and sustainability of the Lean Six Sigma program across Memorial Health.
• Prioritize and resource enterprise initiatives aligned with strategy; oversee project portfolio.
• Recruit, supervise, and develop PI staff across affiliates; coach Green/Black Belts.
• Provide consulting to executives and physicians; facilitate improvement opportunities.
• Oversee Lean Six Sigma training; ensure rigorous, consistent PI education.
• Develop dashboards and reporting; track progress and sustain improvements.
• Represent Memorial Health in professional forums and ensure knowledge transfer.

Skills

Lean Six Sigma

Performance Improvement

Change Management

Leadership

Facilitation

Analytical Thinking

Education

Master’s degree in Nursing, Business, Management Engineering, Industrial Engineering, or Organizational Behavior

Job description

This role leads Memorial Health’s Lean Six Sigma program and manages colleagues who provide performance improvement support across Memorial Health. Responsible for embedding Lean Six Sigma principles into daily operations, ensuring system-wide alignment of improvement initiatives with strategic priorities, and developing people and processes to achieve sustained results. The Manager partners with executives, physicians, and leaders across all affiliates to drive enterprise-wide quality and operational excellence.n

Qualifications:

Education:

• Master’s degree in an applicable discipline (Nursing, Business, Management Engineering, Industrial Engineering, or Organizational Behavior) or related field required.

Licensure/Certification/Registry:

• American Society of Quality (ASQ) Six Sigma Black Belt certification required.
• Master Black Belt certification preferred.

Experience:

• Minimum of 5 years of performance/operations improvement experience required utilizing LEAN/DMAIC methodology
• Minimum of two (2) years of previous supervisory/management experience is required
• Demonstrated success implementing Lean Six Sigma at the organizational or system level.
• Demonstrated experience working effectively with physicians and operational leaders in a complex healthcare environment
• Experience with accreditation and regulatory standards (e.g., Joint Commission, CMS, Malcolm Baldrige National Quality Award Health Care criteria) preferred

Other Knowledge/Skills/Abilities:

• Strong ability to coach and mentor Green Belts, Black Belts, and colleagues at all levels
• Advanced skills in project management, change management, and facilitation
• Achievement Orientation: A concern for surpassing standards of excellence. Standards may involve past performance (striving for improvement); objective measures (results orientation); outperforming others (competitiveness); challenging goals, or redefining the nature of the standards themselves (innovation).
• Analytical Thinking: Developing a deeper understanding of a situation, issue or problem by breaking it down or tracing its implications step-by-step. It includes organizing the parts of a situation, issue or problem systematically; making systematic comparisons of different feature or aspects; setting priorities on a rational basis; and identifying time sequences, casual relationships, or if-then relationships
• Collaboration: Ability to work cooperatively and inclusively with other individuals and/or teams not formally lead; working together as opposed to working separately or competitively.
• Communication: Ability to use written and spoken communication in formal and informal situations to convey meaning, build shared understanding, and productively move agendas forward.
• Initiative: Ability to identify a problem, obstacle or opportunity and then take action in light of identification to address current or future problems or opportunities. Initiative emphasizes proactively doing things and no simply thinking about future actions.
• Process and Quality Management: Ability to analyze and design or improve an organizational process, including incorporating the principles of high reliability, continuous quality improvement, and user-centered design.
• Team Leadership: Ability to lead groups of people toward shared visions and goals, from forming a team that possesses balanced capabilities, to setting its mission, values and norms, and holding colleagues accountable individually and as a group for results.

Responsibilities:

• Leadership & Program ManagementCollaborate with System Director on the design, implementation, and sustainability of the Lean Six Sigma program across Memorial Health.
  • Partner with system and affiliate leadership to prioritize and resource enterprise initiatives aligned with strategy.
  • Provide oversight and monitoring of the system wide Lean Six Sigma project portfolio
• People Leadership
  • Recruit, supervise, and develop colleagues providing PI support across all affiliates.
  • Provide coaching, mentoring, and professional development opportunities for PI colleagues, Green Belts, and Black Belts.
  • Conduct annual evaluations, succession planning, and workforce development strategies for the PI function.
• Performance Improvement & Consulting
  • Lead or oversee high-impact, system-wide projects to improve quality, patient safety, efficiency, and financial performance.
  • Serve as trusted advisor to executives, leaders, and physicians, providing expert consultation and facilitation.
  • Support leaders in scoping and resourcing improvement opportunities.
• Education & Capability Building
  • Oversee and contribute to the design and delivery of Lean Six Sigma training for all levels.
  • Ensure rigor and consistency of PI education across Memorial Health.
  • Build a culture of continuous improvement through training, coaching, and knowledge transfer.
• Metrics, Reporting & Accountability
  • Develop, maintain, and monitor system-wide dashboards and reporting for improvement initiatives.
  • Track and communicate progress against organizational policies.Ensure accountability for outcomes and sustainability of improvements.
• Professional Development & Engagement
  • Maintain professional certification and growth through continuing education, seminars, workshops, and professional affiliations
  • Represent Memorial Health in professional forums and community organizations to share best practices and elevate the organization’s profile.
• Performs other related work as required or requested.