Director Operational and Performance Excellence

St. Clair Health; Pittsburgh (Allegheny County); On-site; USD 120,000 - 180,000; Full time

Job summary

St. Clair Health seeks a Director of Organizational Performance Excellence to lead Lean Six Sigma initiatives across the healthcare system. This role will coach leaders in scientific problem solving, develop LSS capabilities, and advance an organization-wide culture of continuous improvement.

The position requires establishing and teaching LSS methodologies, driving data-driven projects, and delivering financial, productivity, and quality insights to support strategic goals.

Qualifications

• Bachelor's degree in business, industrial engineering, healthcare, or related field.
• Seven to ten years of relevant experience in performance improvement, including 3–5 years in a leadership role within a mature Lean Six Sigma program, preferably in healthcare.
• Demonstrated expertise in statistical analysis and analytical problem solving.
• Experience teaching Lean Six Sigma methods, tools, and skills.
• Excellent oral and written communication skills.
• Advanced computer skills: Windows, MS Office, Minitab, QI Macros.
• Proven track record leading successful performance improvement projects.
• Ability to build relationships and influence outcomes without direct authority.
• Lean Six Sigma Black Belt or ASQ certification.

Responsibilities

• Lead organizational performance improvement initiatives using Lean Six Sigma.
• Develop leaders and coach teams in scientific problem solving.
• Teach LSS courses and support enterprise-wide idea management.
• Provide operational performance insights including financial, productivity, and quality indicators.
• Assess, prioritize, and complete high-impact improvement projects.

Skills

Lean Six Sigma

Leadership

Statistical analysis

LSS training

Problem solving

Communication

Minitab

QI Macros

Influence without authority

Education

Bachelor's degree

Tools

Minitab

QI Macros

Microsoft Office

Job description

This position reports to the Vice President, Quality, Experience, and Value and is responsible for leading operational excellence, developing leaders, and advancing an organizational culture of continuous improvement. The Director of Organizational Performance Excellence builds upon the organization’s investment in Lean Six Sigma (LSS) to support achievement of strategic goals and operational objectives. This role applies LSS principles to facilitate rigorous, data-driven improvement projects and work redesign; assess, prioritize, and complete initiatives based on their potential to generate cost savings, enhance revenue, reduce wait times and delays, and improve customer and employee satisfaction. The Director develops and teaches LSS courses, coaches leaders in scientific problem solving, supports enterprise-wide idea management and continuous improvement systems, and provides key operational performance insights, including financial, productivity, and quality indicators.

Minimum Qualifications

1.Bachelor’s degree in business, industrial engineering, healthcare, or a related field.

2.Seven to ten years of relevant experience in performance improvement, including at least three to five years in a leadership role within a mature Lean Six Sigma program, preferably in healthcare.

3.Demonstrated expertise in statistical analysis and analytical problem solving.

4.Experience teaching Lean Six Sigma methods, tools, and skills.

5.Excellent oral and written communication skills.

6.Advanced computer skills, including proficiency with the Windows operating system, Microsoft Office applications, Minitab, and QI Macros.

7.Proven track record of leading successful performance improvement projects.

8.Ability to build strong relationships with peers and influence outcomes without direct authority.

• 9.Lean Six Sigma Black Belt or Lean certification from ASQ or another accredited body.