Manager, Patient Support – Field Liaison

TG Therapeutics, Inc.; Morrisville (NC); Remote; USD 100,000 - 130,000; Full time

Job summary

A biotechnology company is looking for a Patient Support Liaison based in Morrisville, North Carolina. This remote position focuses on enhancing patient access and overcoming reimbursement challenges by coordinating between internal teams and external stakeholders. Ideal candidates will have over 7 years in the biopharmaceutical sector, strong communication skills, and a track record of effective patient support program management. A Bachelor's degree is required, and candidates should be prepared for moderate travel.

Qualifications

• 7+ years in the biopharmaceutical industry with a proven record of increased responsibilities.
• Strong understanding of market access and reimbursement landscapes.
• Excellent communication and presentation skills, with the ability to influence stakeholders.

Responsibilities

• Act as a liaison between the TG Access and Reimbursement team and the Patient Support team.
• Manage patient support escalations and troubleshoot access issues.
• Facilitate collaborations among different teams to enhance Patient Support processes.

Skills

Biopharmaceutical industry experience

Business acumen

Patient support program management

Communication skills

Analytical skills

Education

Bachelor’s degree (BS or BA)

Job description

Location: Remote

If you are interested in the below position, please send your resume [e-mail] and REFERENCE THE POSITION TITLE within the subject line.

Organizational Overview

TG Therapeutics is a fully integrated, commercial stage, biotechnology company focused on the acquisition, development and commercialization of novel treatments for B-cell diseases. In addition to a research pipeline including several investigational medicines, TG has received U.S. Food and Drug Administration (FDA) approval for BRIUMVI® (ublituximab‑xiiy), for the treatment of adult patients with relapsing forms of multiple sclerosis (RMS), to include clinically isolated syndrome, relapsing‑remitting disease, and active secondary progressive disease, as well as approval by the European Commission (EC) and the Medicines and Healthcare Products Regulatory Agency (MHRA) for BRIUMVI to treat adult patients with RMS who have active disease defined by clinical or imaging features in Europe and the United Kingdom, respectively. TG Therapeutics is headquartered in Morrisville, North Carolina. For more information, visit www.tgtherapeutics.com.

Role

This position will report to the Director, Patient Support. This role will serve as a regionally aligned liaison between the TG Access and Reimbursement team and the internal Patient Support team to strengthen field-hub alignment, reduce access and reimbursement challenges and optimize case management performance for hub enrolled patients.

As an integral part of the TG Patient Support team, the Field Liaison will be responsible for translating regional insights into actionable program enhancements and enabling field partners with clear escalation guidance, training and confidence in Patient Support processes. Success in this role requires a strong foundation in patient services, case management, access and reimbursement, combined with the ability to think systemically, act decisively and influence across functions.

Key Responsibilities

• Manage patient support escalations received from the field in partnership with Patient Support subject matter experts and hub service vendor(s).
• Partner with Case Managers and internal Patient Support teammates to identify and address barriers and ensure adherence to business rules.
• Proactively troubleshoot patient-specific access issues in collaboration with hub Case Managers and Access and Reimbursement Managers (ARM).
• Help facilitate seamless working relationships between the ARM team and hub team through ARM/Case Manager alignment decisions.
• Attend external customer meetings, as necessary.
• Work with the internal patient support team to identify process gaps and trends and recommend/implement solutions related to patient access and ongoing support.
• Evaluate current program operations for areas of opportunity through disposition call attendance, case review, customer feedback, and cross‑functional partner collaboration.
• Identify process inefficiencies and implement continuous improvement strategies regarding Patient Support processes, cross‑functional handoffs, and technology.
• Support operational enhancements, driving program effectiveness. Prioritize, manage, and ensure project timelines, deliverables, and objectives are met.
• Meet regularly with field‑based counterparts to strategically partner on organizational goals and objectives to best support patient access to BRIUMVI.
• Facilitate Patient Support–related trainings for the TG field team.
• Conduct training needs assessment and develop continuous learning initiatives that provide additional knowledge and insights to cross‑functional partners and vendor partners.
• Work collaboratively amongst all Patient Support roles/functions on program development and strategic planning to ensure efficient patient access to financial and insurance‑related service offerings.
• Conduct insight gathering (IDIs, Strat Councils, Ad Boards, etc.) by engaging with patients and customers; monitoring and measuring customer feedback, performance data, and market needs to proactively identify and implement service enhancements.
• Serve as a reimbursement and access expert to other departments within the organization, providing reimbursement insights and trends and partnering on solutions that positively impact the program.
• Ensure that all programs, services, and performance metrics are in accordance with organizational policies and federal and state laws and regulations.
• Maintain detailed records, generate reports, and develop and deliver presentations to senior management for all aspects related to areas of responsibility.

Professional Experience/Qualifications

• 7+ years of biopharmaceutical industry experience with a proven history of increasing responsibilities and accomplishments
• Strong business acumen and broad knowledge of market access.
• Experience working with patient support program(s) and hub operations and successful track record managing reimbursement vendor(s).
• In‑depth knowledge of compliance and regulatory landscape.
• Robust knowledge of reimbursement landscape for prescription and buy‑and‑bill products.
• Strong communication, training and presentation skills, with the ability to influence across levels and functions. High level of initiative, accountability and commitment to organizational mission and values.
• Develops creative and successful strategies and implements innovative solutions.
• Makes sound decisions when faced with multi‑faced problems.
• Displays industriousness, conscientiousness and dependability in performing tasks.
• Seek feedback from all levels of the organization.
• Ability to analyze data, identify trends, and translate insights into actionable strategies.
• This position requires moderate travel (25‑30%)

Education

Bachelor’s degree (BS or BA) required.

TG Therapeutics is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, national origin, ancestry, genetic information, military or veteran status, pregnancy or pregnancy‑related condition or any other protected characteristic.