Manager, Patient Support – Training Role

TG Therapeutics, Inc.; Morrisville (NC); Remote; USD 100,000 - 130,000; Full time

Job summary

A biopharmaceutical company is seeking a skilled professional to enhance patient support training across its organization. This remote role requires over 7 years of experience in the biopharmaceutical industry, particularly in multiple sclerosis. Responsibilities include developing training materials, conducting assessments, and leading various learning initiatives. The ideal candidate will possess strong communication skills and a customer-focused mindset. The position entails moderate travel to ensure program effectiveness and compliance.

Qualifications

• 7+ years of relevant experience in the biopharmaceutical industry with a focus on MS.
• Ability to manage and execute training initiatives.
• Strong understanding of regulatory compliance.

Responsibilities

• Collaborate to evaluate and refine training needs.
• Develop and facilitate onboarding training materials.
• Conduct training needs assessments and continuous learning initiatives.
• Create various teaching modalities to suit learning preferences.

Skills

7+ years of biopharmaceutical industry experience

Knowledge of biologics and specialty products

Excellent communication skills

Customer focused

Strong presentation skills

Education

BS or BA required

Job description

Location: Remote

If you are interested in the below position, please send your resume [e-mail] and REFERENCE THE POSITION TITLE within the subject line.

Organizational Overview

TG Therapeutics is a fully integrated, commercial stage, biotechnology company focused on the acquisition, development and commercialization of novel treatments for B-cell diseases. In addition to a research pipeline including several investigational medicines, TG has received U.S. Food and Drug Administration (FDA) approval for BRIUMVI® (ublituximab-xiiy), for the treatment of adult patients with relapsing forms of multiple sclerosis (RMS), to include clinically isolated syndrome, relapsing‑remitting disease, and active secondary progressive disease, as well as approval by the European Commission (EC) and the Medicines and Healthcare Products Regulatory Agency (MHRA) for BRIUMVI to treat adult patients with RMS who have active disease defined by clinical or imaging features in Europe and the United Kingdom, respectively. TG Therapeutics is headquartered in Morrisville, North Carolina. For more information, visit www.tgtherapeutics.com.

Role

This position will report to the Senior Manager, Patient Support (Center of Excellence). This role will be responsible for educating, training, and preparing key stakeholders for role readiness and continuing education. This role will plan, design, and develop resources and educational materials, positioning the team to achieve long term success.

Key Responsibilities

• Works collaboratively amongst all Patient Support roles/functions and the commercial organization to evaluate, refine and evolve training needs for internal and external stakeholders
• Develop training curriculum and content for new hires. Facilitate new hire onboarding and ongoing training initiatives for internal and external stakeholders
• Partner with legal, compliance and commercial training on development and execution of ongoing training initiatives for field-based teams, internal teams and patient support vendor partners
• Conduct training needs assessment. Develop continuous learning initiatives that will provide additional knowledge and insights to cross functional partners and vendor partners
• Effectively create and execute a variety of teaching modalities, i.e. didactic, presentations, discussions, e-learning modules/exams to account for various learning preferences
• Develop and implement a credentialing process for trainees
• Serve as an expert to internal stakeholders and Patient Support vendor partners
• Proactively identify emerging issues or performance gaps and training needs to address the issues or gaps
• Liaise with internal stakeholders, i.e. Marketing, Market Access, Legal on cross-functional program enhancement or changes and lead the training roll‑out to the appropriate stakeholders
• Conduct regular site visits to reimbursement vendors to ensure program operational effectiveness and compliance
• Maintains detailed records of training curriculums, training content, and training sign‑off sheets
• Partners with Quality Team to monitor and assess trends, and recommend opportunities for additional learning and knowledge transfer

Professional Experience/Qualifications

• 7+ years of biopharmaceutical industry experience in MS, with a proven history of increasing responsibilities and accomplishments
• Previous experience working closely with buy‑and‑bill products. Strong knowledge of biologics and specialty products
• In-depth knowledge of the compliance and regulatory environment for manufacturer Patient Support Programs
• Foster a culture of continuous learning and development
• Ability to prioritize, manage and successfully complete a wide range of projects
• Proactively takes initiatives where project/program gaps are identified
• Excellent verbal and written communication skills with demonstrated ability to communicate clearly and effectively
• Passionate, flexible, and customer focused
• In-depth knowledge of the compliance and regulatory environment for manufacturer Patient Support Programs
• Meets organizational cost objectives and excels in making resource-allocated decisions
• Excels in training and motivating internal and external stakeholders
• Demonstrates strong personal presentation skills and delivers presentations with impact
• This position requires moderate travel (25-30%)

Education

• BS or BA required.

TG Therapeutics is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, national origin, ancestry, genetic information, military or veteran status, pregnancy or pregnancy‑related condition or any other protected characteristic.