Manager, Patient Support

TG Therapeutics, Inc.; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

A biopharmaceutical company in the United States seeks an experienced individual to lead training and educational initiatives for internal and external stakeholders. You will develop training programs and resources while overseeing compliance and regulatory standards. The ideal candidate has over seven years of relevant industry experience, exceptional communication skills, and a proven capability to engage and train teams effectively. This position includes some travel and a focus on continuous learning and development.

Qualifications

• 7+ years of experience in the biopharmaceutical industry.
• Strong history of working with buy-and-bill products.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Collaborate across teams to identify training needs.
• Develop curriculum and facilitate onboarding for new hires.
• Conduct training assessments and implement continuous learning.

Skills

Biopharmaceutical industry experience

Knowledge of biologics and specialty products

Compliance and regulatory knowledge

Excellent communication skills

Project management abilities

Education

Bachelor’s degree (BS or BA)

Job description

TG Therapeutics is a fully-integrated, commercial-stage, biopharmaceutical company focused on the acquisition, development, and commercialization of novel treatments for B-cell diseases. In addition to a research pipeline including several investigational medicines, TG has received approval from the United States Food and Drug Administration (FDA) for BRIUMVI (ublituximab‑xiiy) in the US and European Commission.

Position

This role will be responsible for educating, training, and preparing key stakeholders (internally and externally) for role readiness and continuing education. This role will plan, design, and develop resources and educational materials, positioning the team to achieve long‑term success.

Key Responsibilities

• Works collaboratively amongst all Patient Support roles/functions and the commercial organization to evaluate, refine and evolve training needs for internal and external stakeholders
• Develop training curriculum and content for new hires. Facilitate new hire onboarding and ongoing training initiatives for internal and external stakeholders
• Partner with legal, compliance and commercial training on development and execution of ongoing training initiatives for field‑based teams, internal teams and patient support vendor partners
• Conduct training needs assessment. Develop continuous learning initiatives that will provide additional knowledge and insights to cross‑functional partners and vendor partners
• Effectively create and execute a variety of teaching modalities, i.e. didactic, presentations, discussions, e‑learning modules/exams to account for various learning preferences
• Develop and implement a credentialing process for trainees
• Serve as an expert to internal stakeholders and Patient Support vendor partners
• Proactively identify emerging issues or performance gaps and training needs to address the issues or gaps
• Liaise with internal stakeholders, i.e. Marketing, Market Access, Legal on cross‑functional program enhancement or changes and lead the training roll‑out to the appropriate stakeholders
• Conduct regular site visits to reimbursement vendors to ensure program operational effectiveness and compliance
• Maintains detailed records of training curriculums, training content, and training sign‑off sheets
• Partners with Quality Team to monitor and assess trends, and recommend opportunities for additional learning and knowledge transfer

Qualifications

• 7+ years of biopharmaceutical industry experience in MS, with a proven history of increasing responsibilities and accomplishments
• Previous experience working closely with buy‑and‑bill products. Strong knowledge of biologics and specialty products
• In‑depth knowledge of the compliance and regulatory environment for manufacturer Patient Support Programs
• Foster a culture of continuous learning and development
• Ability to prioritize, manage and successfully complete a wide range of projects
• Proactively takes initiatives where project/program gaps are identified
• Excellent verbal and written communication skills with demonstrated ability to communicate clearly and effectively
• Passionate, flexible, and customer focused
• In‑depth knowledge of the compliance and regulatory environment for manufacturer Patient Support Programs
• Meets organizational cost objectives and excels in making resource‑allocated decisions
• Excels in training and motivating internal and external stakeholders
• Demonstrates strong personal presentation skills and delivers presentations with impact
• This position requires moderate travel (25‑30%)

Education

• Bachelor’s degree (BS or BA) required.

TG Therapeutics is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, national origin, ancestry, genetic information, military or veteran status, pregnancy or pregnancy‑related condition or any other protected characteristic.