Manager, Patient Support

TG Therapeutics, Inc.; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

A biopharmaceutical company is seeking an experienced Field Liaison to enhance patient support. The role involves managing escalations, collaborating with Case Managers, and improving access processes. Ideal candidates will have 7+ years in the biopharmaceutical sector, strong business acumen, and experience in patient support programs. Regular travel is required. Join a dedicated team focused on improving patient care for innovative treatments.

Qualifications

• 7+ years of biopharmaceutical industry experience with proven history of accomplishments.
• Strong business acumen and knowledge of market access.
• Experience with patient support programs and managing reimbursement vendor(s).
• In‑depth knowledge of compliance and regulatory landscape.
• Excellent communication and training skills.
• Ability to analyze data and translate insights into actions.
• Willingness to travel 25–30%.

Responsibilities

• Manage patient support escalations with Patient Support experts.
• Partner with Case Managers to address barriers and ensure business rule adherence.
• Troubleshoot patient-specific access issues and facilitate relationships between teams.
• Facilitate alignment between ARM and hub teams.
• Attend external customer meetings as needed.
• Identify process gaps and implement improvements in access and support processes.
• Analyze operations and performance data to identify opportunities and trends.
• Develop training and learning initiatives for cross‑functional partners and vendors.
• Collaborate across Patient Support roles on program development and planning.
• Gather insights from patients and customers to drive service enhancements.

Skills

Business acumen

Communication skills

Training skills

Data analysis

Data analysis

Travel readiness

Education

Bachelor's degree (BS or BA)

Tools

CRM systems

Job description

TG Therapeutics is a fully‑integrated, commercial‑stage, biopharmaceutical company focused on the acquisition, development, and commercialization of novel treatments for B‑cell diseases. In addition to a research pipeline including several investigational medicines, TG has received approval from the United States Food and Drug Administration (FDA) for BRIUMVI (ublituximab‑xiiy) in the US and European Commission.

Position:

This position will report to the Director, Patient Support. This role will serve as a regionally aligned liaison between the TG Access and Reimbursement team and the internal Patient Support team to strengthen field‑hub alignment, reduce access and reimbursement challenges and optimize case management performance for hub enrolled patients.

As an integral part of the TG Patient Support team, the Field Liaison will be responsible for translating regional insights into actionable program enhancements and enabling field partners with clear escalation guidance, training and confidence in Patient Support processes. Success in this role requires a strong foundation in patient services, case management, access and reimbursement, combined with the ability to think systemically, act decisively and influence across functions.

Key Responsibilities:

• Manage patient support escalations received from the field in partnership with Patient Support subject matter experts and hub service vendor(s).
• Partner with Case Managers and internal Patient Support teammates to identify and address barriers and ensure adherence to business rules.
• Proactively troubleshoot patient‑specific access issues in collaboration with hub Case Managers and Access and Reimbursement Managers (ARM).
• Help facilitate seamless working relationships between the ARM team and hub team through ARM/Case Manager alignment decisions.
• Attend external customer meetings, as necessary.
• Work with the internal patient support team to identify process gaps and trends and recommend/implement solutions related to patient access and ongoing support.
• Evaluate current program operations for areas of opportunity through disposition call attendance, case review, customer feedback, and cross‑functional partner collaboration.
• Identify process inefficiencies and implement continuous improvement strategies regarding Patient Support processes, cross‑functional handoffs, and technology.
• Support operational enhancements, driving program effectiveness. Prioritize, manage, and ensure project timelines, deliverables, and objectives are met.
• Meet regularly with field‑based counterparts to strategically partner on organizational goals and objectives to best support patient access to BRIUMVI.
• Facilitate Patient Support–related trainings for the TG field team.
• Conduct training needs assessment and develop continuous learning initiatives that provide additional knowledge and insights to cross‑functional partners and vendor partners.
• Work collaboratively amongst all Patient Support roles/functions on program development and strategic planning to ensure efficient patient access to financial and insurance‑related service offerings.
• Conduct insight gathering (IDIs, Strat Councils, Ad Boards, etc.) by engaging with patients and customers; monitoring and measuring customer feedback, performance data, and market needs to proactively identify and implement service enhancements.
• Serve as a reimbursement and access expert to other departments within the organization, providing reimbursement insights and trends and partnering on solutions that positively impact the program.
• Ensure that all programs, services, and performance metrics are in accordance with organizational policies and federal and state laws and regulations.
• Maintain detailed records, generate reports, and develop and deliver presentations to senior management for all aspects related to areas of responsibility.

Qualifications:

• 7+ years of biopharmaceutical industry experience with a proven history of increasing responsibilities and accomplishments
• Strong business acumen and broad knowledge of market access.
• Experience working with patient support program(s) and hub operations and successful track record managing reimbursement vendor(s).
• In‑depth knowledge of compliance and regulatory landscape.
• Robust knowledge of reimbursement landscape for prescription and buy‑and‑bill products.
• Strong communication, training and presentation skills, with the ability to influence across levels and functions. High level of initiative, accountability and commitment to organizational mission and values.
• Develops creative and successful strategies and implements innovative solutions.
• Makes sound decisions when faced with multi‑faceted problems.
• Displays industriousness, conscientiousness and dependability in performing tasks.
• Seek feedback from all levels of the organization.
• Ability to analyze data, identify trends, and translate insights into actionable strategies.
• This position requires moderate travel (25-30%)

Education:

• Bachelor’s degree (BS or BA) required.

TG Therapeutics is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, national origin, ancestry, genetic information, military or veteran status, pregnancy or pregnancy‑related condition or any other protected characteristic.