Manager, Patient Services - Client Program Mgmt, Patient Access

PRO-spectus; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

PRO-spectus is seeking a Manager, Patient Services to provide daily oversight and leadership for case management operations and team performance. You will act as a liaison among the program, client, and providers to streamline communications on process, quality, performance, and expectations while maintaining strong relationships with internal and external stakeholders.

The role emphasizes recruitment, coaching, and performance management of staff, with involvement in cross-departmental launches

Responsibilities

• Provide daily oversight and guidance to team through effective leadership, ongoing assessment of team productivity and quality, and upward reporting to senior leadership on related activities, opportunities for improvement, and overall team performance.
• Serve as a liaison between the program, client, and ancillary providers to streamline communication related to process, quality, performance, and expectations while building and maintaining relationships with internal and external clients and partners.
• Takes an active role in recruitment, hiring, interviewing, training, coaching, development and performance management of staff.
• Participates in cross-departmental collaboration in support of launches, program expansions, and other internal or client-facing initiatives to meet departmental objectives and metrics.
• Assist in the development and implementation of policies and procedures for new and existing programs.
• Collaborate with management to support the department’s strategic direction, execute and implement newly defined processes to support new and existing customers. Provide support for complex or escalated cases with clients, HCPs, patients, and ancillary providers as needed.
• Provide general leadership and management of a team working remotely in all time zones to maintain productivity of employees.
• Monitor the progress of program projects. Develop strategies to identify and mitigate potential risks,
• Lead meetings and provide regular updates to team reports, senior leadership, and project

Job description

US - Remote

The Manager , Patient Services provides daily oversight and guidance related to case management operations and team performance. The individual acts as a liaison between the program, client, ancillary providers, and internal leadership to streamline communication related to process, quality, performance, and expectations. This role manages daily performance and program workstreams to maintain effective operational efficiencies . The Manager will give detailed attention to program strategy, project delegation, and program implementation.

Core Duties and Responsibilities:

• Provide daily oversight and guidance to team through effective leadership, ongoing assessment of team productivity and quality, and upward reporting to senior leadership on related activities, opportunities for improvement, and overall team performance.
• Serve as a liaison between the program, client, and ancillary providers to streamline communication related to process, quality, performance, and expectations while building and maintaining relationships with internal and external clients and partners.
• Takes an active role in recruitment, hiring, interviewing, training, coaching, development and performance management of staff.
• Participates in cross-departmental collaboration in support of launches, program expansions, and other internal or client-facing initiatives to meet departmental objectives and metrics.
• Assist in the development and implementation of policies and procedures for new and existing programs.
• Collaborate with management to support the department’s strategic direction, execute and implement newly defined processes to support new and existing customers. Provide support for complex or escalated cases with clients, HCPs, patients, and ancillary providers as needed.
• Provide general leadership and management of a team working remotely in all time zones to maintain productivity of employees.
• Monitor the progress of program projects. Develop strategies to identify and mitigate potential risks,
• Lead meetings and provide regular updates to team reports, senior leadership, and project