Manager Patient Safety

Glendale Memorial Hospital and Health; United States; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Relocation assistance

Sign-on bonus up to 10% of salary

Annual performance-based bonus

No-cost employee medical coverage

29 days PTO

Job summary

Glendale Memorial Hospital and Health Center, part of Dignity Health, seeks a Manager of Patient Safety and Risk to oversee the hospital’s Patient Safety Program, including data collection, analysis and reporting of events, and to ensure all accreditation and regulatory requirements are met. You will coordinate claim responses and collaborate with stakeholders to implement learnings from claims.

The ideal candidate is an RN with experience in patient safety and risk management, and possesses

Qualifications

• Bachelor’s degree required, or five years of related experience in lieu of degree.
• Minimum of three years of risk management, patient safety, and related experience.
• Two years of supervising employees or vendors.
• Experience with event reporting, root cause analyses, and event investigations.
• Knowledge of healthcare laws and regulations at federal, state, and local levels.

Responsibilities

• Oversee the hospital’s Patient Safety Program including data collection, analysis and reporting of events.
• Ensure accreditation and regulatory requirements for patient safety are fully met.
• Coordinate claim responses and collaborate with stakeholders to implement learnings from claims.
• Lead management of hospital liability documents and related legal coordination.
• Educate teams and leaders with strong written and oral communication.

Skills

Leadership

Communication

Educator

Education

Bachelor’s degree

RN licensure (preferred)

Job description

Where You’ll Work

Founded in 1926, Dignity Health - Glendale Memorial Hospital and Health Center is a 334-bed, acute care, nonprofit hospital. Serving over 70,000 patients annually, the hospital offers a full complement of services including a Level III NICU, heart care, wound care and surgical services. Additionally, Glendale Memorial Hospital has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Thrombectomy-Capable Stroke Center and a SRC Center of Excellence for Robotic Surgery and Colorectal Surgery.

One Community. One Mission. One California.

Job Summary and Responsibilities

As our Manager of Patient Safety and Risk at Glendale Memorial Hospital and Health Center, you will oversee the facility’s Patient Safety Program, including the Patient Safety Plan requirements for the collection, analysis and reporting of events and patient safety data, investigation of events and near misses, and will ensure all accreditation and regulatory requirements for patient safety are fully met. Every day, you will participate in system office initiatives and programs to mitigate identified risks which result in reduced costs, reduced adverse patient outcomes, and safer patient care. You will also coordinate claim team requests and collaborate with other key stakeholders to implement learnings from claims. You will also spearhead the the coordination of all legal documents related to hospital liability. To be successful in this role, you will need to leverage your expertise to be proactive, always thinking ahead and having solutions ready. You will need to be an educator with strong communication skills. Our ideal candidate will be a Registered Nurse (RN) with experience in patient safety and risk management for a general acute-care Hospital.

We are offering relocation assistance to all hires who meet relocation eligibility requirements, and we are offering a sign-on bonus up to 10% of salary to fully qualified external hires.

Additional incentives for this position include an annual performance-based bonus program, annual employer-funded retirement contribution (no employee contribution required), no-cost medical coverage for the employee, and 29 days PTO accrued annually.

Job Requirements

Required Education and Experience:

• Bachelor’s degree required, or five (5) years of related job or industry experience in lieu of degree.
• Minimum of three (3) years of risk management, patient safety and/or other related professional experience and a minimum of two (2) years of experience managing/supervising employees and/or vendors required.

Required Special Skills and Training:

• Experience with the event reporting process, root cause analyses, and event investigation/review.
• Experience with patient compliant/grievance investigations and prompt resolution.
• Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.
• Familiar with all legal documents related to hospital liability, including management of subpoenas, Summaries and Complaints and other related activities.
• Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.
• Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.
• Experience with risk and the implementation of HPI and cause analysis.
• Strong professional, organizational and interpersonal skills for working with teams, physicians, committees and senior management.
• Excellent communication skills (oral and written), presentation style, including the ability to concisely present data to leaders, clinicians and staff at all levels of the organization.

Preferred Qualifications:

• Licensure as a Registered Nurse (RN).

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