Manager, Patient Registration

St. Joseph’s/Candler Health System; Savannah, Northern (GA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

St. Joseph’s/Candler Health System in Savannah, GA seeks a Patient Registration Manager to direct and coordinate daily registration activities, including reception, registration, and time-of-service collections.

The role emphasizes exceptional customer service and in-house quality assurance. Requirements include a preferred Bachelor’s degree and 3-4 years of supervisory experience in a hospital setting, plus 1 year experience with third party payor approval and clinical review criteria — with

Qualifications

• 3-4 years of supervisory experience in a hospital setting.
• 1 year familiarity with third party payor approval and collections (preferred).
• 1 year familiarity with established clinical review criteria (preferred).
• 2-3 years management in a hospital or medical setting (preferred).

Responsibilities

• Direct, supervise, and coordinate daily activities of patient registration at St. Joseph's and Candler Hospitals.
• Promote high levels of customer service and maintain quality while patients are in-house.
• Review quality and quantity activity using reports; coach and retrain as needed.
• Manage training plans, schedules, evaluations, and feedback-driven improvements.
• Review and approve/deny PTO requests; ensure adequate staffing and open communication.
• Improve monitoring of registration data quality and coordinate with Patient Accounts/Insurance Verification.
• Oversee payroll processing and ensure integrity of payroll records.

Skills

Supervisory skills

Staff coordination

Data analysis

Education

Bachelor's degree - preferred

Job description

It is the Patient Registration Manager's primary responsibility to direct, supervise, and coordinate daily activities of patient registration at St. Joseph's and Candler Hospitals which includes patient reception, registration, and time of service collections. It is the Patient Registration Manager's responsibility to promote high levels of customer service and quality will be maintained while the patient is in-house.

Education

Bachelor's Degree - Preferred

Experience

3 -4 Years Supervisory experience - Required

2-3 Years Management in a hospital or other medical setting - Preferred

1 Year Experience with third party payor approval and collection requirements - Preferred

1 Year Familiarity with established clinical review criteria - Preferred

License & Certification

None Required

Core Job Functions

• Reviews quality and quantity activity using available reporting tools. Initiates appropriate co-worker counseling and re-training when necessary. Provides ongoing technical training.
• Uses lesson plans and tests. Manages and maintains a training schedule. Solicits evaluations and feedback and makes appropriate adjustments based on the feedback.
• Reviews and approves/denies all co-worker PTO requests. Maintains adequate staffing levels in all areas. Maintains open communication with co-workers regarding call-ins.
• Improves methods for monitoring and reporting registration information quality. Coordinates processes with Patient Accounts and Insurance/Payment Verification. Analyzes errors to determine the need for additional edits.
• Organizes data well, meets deadlines, shows an ability to analyze data and ensure integrity and comparability.
• Resolve pending issues, using skills to drill down to the root cause and obtain assistance to bring the problem to a satisfactory resolution for SJC.
• Responsible for the complete payroll processing. Ensure integrity of payroll records.