Manager of Registration

Ashtabula Regional Medical Center; Ashtabula (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Ashtabula Regional Medical Center is seeking a Manager of Registration to lead the Central Registration department, ensuring prompt patient access to hospital and ambulatory services. The role involves managing the gathering of demographic, medical, insurance and financial information, overseeing policy adherence, and coordinating with other departments.

The manager will coach caregivers, ensure training completion, handle IT tickets, and supervise scheduling and operations to maintain high

Qualifications

• Minimum of three (3) years of related experience.
• Call center/medical office experience, preferred.
• 1-year Management experience, required.
• Customer service experience.

Responsibilities

• Oversee the Central Registration department to ensure prompt patient access.
• Provide guidance and coaching to caregivers to achieve positive customer relations.
• Coordinate department operations with other departments and ensure training is completed.
• Complete IT tickets for systems and equipment and requisitions for supplies.
• Monitor quality, participate in denial management and ensure patient satisfaction.

Skills

Oral communication

Written communication

Interpersonal skills

Analytical skills

Organizational skills

Education

Associate degree preferred

High school diploma

Tools

EPIC

Job description

Education, Knowledge, Skills And Abilities

• High school with Associate degree preferred.
• Excellent oral, written, and interpersonal skills. Strong analytical and organizational skills.
• Medical terminology experience required.
• EPIC knowledge preferred.

Required Length And Type Of Experience

• Minimum of three (3) years of related experience.
• Call center/medical office experience, preferred.
• 1-year Management experience, required.
• Customer service experience.

Required Licensure Or Certification

• None

Required Physical And Environmental Demands

• Requires full range of body motion, including manual and finger dexterity, and eye-hand coordination. Hearing and vision to normal limits with correction.
• Ability to operate office machines with or without adaptive devices.
• Requires sitting for extensive periods of time. Occasionally lift and carry items weighing up to 20 pounds.

The Manager of Registration is responsible for the overall activities of the Central Registration department required to ensure prompt patient access to hospital and ambulatory services. This includes the day-to-day operations associated with the gathering of demographic, medical, insurance and financial information; completion of medical necessity forms and collection of copays at time of service. The Manager provides guidance and coaching to their caregivers to achieve positive customer relations while obtaining elements mandated by Health Information Services and Patient Financial Services, in compliance with regulatory requirements. Responsibilities also include implementation and maintenance of policies/procedures, standard operation practices, directing the caregivers, ensuring training is completed, coordinating department operations with other departments and caregiver scheduling. The Manager of Registration will also be responsible for completing IT tickets for systems and equipment plus requisitions for maintaining adequate supplies.

The Manager of Registration observes quality monitoring and training, participates in denial management initiatives and performs all Patient Service Representative functions. The manager is responsible for patient satisfaction, fiscal responsibilities, and for attaining and maintaining adherence to prescribed regulatory standards.

The Manager of Registration will participate in special projects and other assignments as directed.