Manager Patient Financial Services

MultiCare Health System; Tacoma (WA); On-site; USD 102,000 - 146,000; Full time

Job summary

MultiCare Health System in Tacoma, WA is seeking a Manager of Patient Financial Services to lead daily operations across billing, follow-up, denial management, and accounts receivable with a patient-centered focus.

The role requires a BA/BS and 5+ years in AR/patient billing, 2+ years in accounting/finance, and 3+ years in a supervisory capacity, preferably with healthcare experience. Join a team dedicated to accurate, timely, and compliant financial services.

Qualifications

• BA or BS required; four years of experience in lieu of degree considered.
• Minimum five (5) years Accounts Receivable/Patient Billing/Cash Management experience.
• Minimum two (2) years of accounting or finance experience.
• Minimum three (3) years of managerial or supervisory experience.
• Healthcare experience required.

Responsibilities

• Oversee daily operations of an assigned segment to ensure accurate billing, follow-up, denial management, and collections.
• Coordinate with facilities, clinics, and vendors; develop policies for billing and collection.
• Manage staff and supervise billing and accounts receivable functions.
• Maintain focus on patient experience.

Skills

Accounts Receivable

Patient Billing

Cash Management

Accounting

Finance

Education

Bachelor's degree

Job description

Join a team that shares your calling

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Days, Schedule: Days

Position Summary

The Manager of Patient Financial Services is responsible for daily operations of an assigned segment of the department to ensure accurate, timely and compliant billing, follow-up, denial management, and collections or account resolution, always focusing on the patient’s experience. This position requires intense coordination with facilities or clinic sites and supporting vendors. Work situations require management and supervision of billing, collection, accounts receivable, and/or other staff; knowledge of accounting and reporting practices; development of policies and procedures related to the billing and collection process, and establishing and maintaining client linkages and service parameters. Hospital-based leaders may have a dual matrixed reporting structure.

Requirements

• BA or BS required, four (4) years of experience in lieu of degree will be considered. Preferred area of focus Business, Finance, or Accounting.
• Minimum five (5) years Accounts Receivable/Patient Billing/Cash Management experience required
• Minimum two (2) years of accounting or finance experience
• Minimum three (3) years of experience in a managerial or supervisory capacity required
• Healthcare Experience required

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

• Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $101,545.60 - $146,140.80 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.