Manager of Insurance Verification & Authorizations

MultiCare Health System; Tacoma (WA); On-site; USD 102,000 - 146,000; Full time

Job summary

MultiCare Health System in Tacoma, WA, is seeking a Manager of Insurance Verification & Authorizations to lead the IV/Auth team in a hospital setting. You will oversee daily operations, ensure accurate benefits verification, cost estimates, and patient financial counseling in collaboration with Patient Financial Navigators.

The role requires a Bachelor's degree in business or healthcare administration, five years in acute care, and at least three years in a supervisory capacity.

Qualifications

• Bachelor’s degree in business or healthcare administration or four years of experience in lieu of degree.
• Five years of acute care hospital or health system admitting department/access experience and/or call center experience.
• Experience working as a member of a multidisciplinary team.
• Three years of supervisory or lead capacity.

Responsibilities

• Lead day-to-day operations of Insurance Verification and Authorizations staff and ensure timely processing.
• Develop and implement objectives, budgets, and policies to support IV/Auth services and patient financial counseling.

Skills

Supervisory experience

Acute care hospital / health system

Multidisciplinary teamwork

Call center experience

Education

Bachelor's degree in business or healthcare administration

Job description

Join a team that shares your calling

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: Day

Position Summary

The Manager of Insurance Verification & Authorizations is responsible for the day-to-day operations and management of assigned IV/Auth and IV/Auth Specialty Services staff that verifies insurance benefits, provides accurate cost estimates, collects applicable copays and/or deductibles, and assists patients and family members with resolution of their financial needs in collaboration with Patient Financial Navigators. The Manager develops and implements strategies and specific objectives; develops budgets; creates policies and procedures to support the infrastructure; assures accurate and efficient insurance verification and authorization of all scheduled patients; handles more complex, escalated or urgent issues; ensures all team milestones/goals are met, and continuous delivery of excellent customer service to patients, co-workers and all MultiCare employees. Hospital-based leaders may have a dual matrixed reporting structure.

Requirements

• Bachelor’s degree in business or healthcare administration or four years of experience in lieu of degree may be considered
• Five (5) years of acute care hospital or health system admitting department/access experience and/or call center experience
• Experience working as a member of a multidisciplinary team
• Three (3) years of experience in a supervisory or lead capacity

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $101,545.60 - $146,140.80 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.