Manager Patient Financial Services

Appone; Beaufort (SC); On-site; USD 85,000 - 110,000; Full time

Job summary

Beaufort Memorial Hospital is seeking a Manager of Patient Financial Services to lead daily PFS operations and drive financial performance. You will train staff, mentor teams, and ensure compliance with internal policies and external regulations.

The role emphasizes collaboration with the Revenue Cycle Director and continuous process improvement. Ideal candidates have a Bachelor’s degree in business or healthcare and at least 3 years in a healthcare billing setting, with strong communication and

Qualifications

• Bachelor's degree in business, healthcare or related field preferred.
• Minimum three years in a healthcare business office environment.
• Ability to lead, coach, motivate staff and manage daily operations.

Responsibilities

• Oversee daily operations of the Patient Financial Services department.
• Train and develop staff; mentor and lead by example.
• Coordinate with Revenue Cycle Director and ensure policy alignment.
• Develop and maintain department policies and procedures.
• Evaluate staff performance and conduct annual reviews.

Skills

Leadership

Staff coaching

Communication

Revenue cycle

Education

Bachelor's degree in business, healthcare or related field

Tools

Billing software

Job description

About the Organization Join the team that's redefining healthcare in the Lowcountry. At Beaufort Memorial Hospital, we're not just filling positions, we're building the future of healthcare.
As the largest locally governed healthcare system between Charleston and Savannah, Beaufort Memorial is experiencing unprecedented growth, innovation, and transformation. With a new hospital in the horizon, expanded services, significant investments in workforce development, and a renewed commitment to employee experience, there has never been a more exciting time to join our team. Our People team has recently undergone a strategic transformation, bringing together some of the brightest minds in talent acquisition, workforce development, employee engagement, leadership development, analytics, and human resources. We've reimagined how we attract, develop, engage, and retain exceptional talent because we believe our employees deserve the same level of excellence that we provide to our patients.
Why Beaufort Memorial? At Beaufort Memorial, you'll find more than a job - you'll find purpose, opportunity, and a team that is invested in your success. Whether you're an experienced healthcare professional, a new graduate, or someone looking to grow your career, you'll have access to career pathways, leadership development, educational opportunities, mentorships, recognition programs, and a culture built on collaboration, accountability, and compassion. If you're looking for an organization where your voice matters, your contributions are recognized, and your career can thrive, we invite you to explore what is possible at Beaufort Memorial Hospital. Beaufort Memorial is a locally governed, community-focused healthcare system that offers competitive compensation and comprehensive benefits. Beaufort Memorial offers career growth, advancement opportunities, workforce education, and career pathway initiatives. Come be a part of something bigger!

Req Number HEA-26-00070

Position Manager Patient Financial Services

Location Beaufort Memorial Hospital

Full-Time/Part-Time Full-Time

Shift Days

Exempt/Non-Exempt Exempt

Description

JOB SUMMARY:

Under the supervision of the Revenue Cycle Director, the PFS Manager coordinates and facilitates activities among members of the Patient Financial Services team. The manager is responsible for training and developing staff. The manager serves as a mentor, leader, coach and is representative of the culture and core values of Beaufort Memorial Hospital. The manager must demonstrate conceptual skills, human relations skills, administrative skills and technical skills to ascertain that daily processes are in compliance with the organization’s internal policies and procedures and with external regulatory requirements. The PFS Manager is responsible for the daily operations of the Patient Financial Services department to ensure that specific processes and operational functions are performed effectively and efficiently. A focus on maximizing financial performance of the organization as it relates to collecting hospital accounts receivable.

Position Requirements

JOB SPECIFICATIONS:

EDUCATION: Bachelor’s degree in business, healthcare or related field is preferred.

EXPERIENCE: A minimum of three (3) years of working experience in a healthcare business office setting is required. Must demonstrate the ability to lead, coach, and motivate other people. Experience in healthcare management and overall daily operations of a billing department is preferred. Proficiency in written and verbal communications and possess the ability to establish and maintain effective working relationships with the public.

CERTIFICATIONS/LICENSES: None Specified

JOB KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of the revenue cycle, and overall operational functions of a health care billing department. To include, but not limited to billing third party payers, denial management, collection, cash posting, and cash reconciliation. Knowledge of third party billing practices, compliance and reimbursement. Knowledge of working with billing software. Basic knowledge of medical terminology. Effective interpersonal skills and communication skills required.

WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

JOB-SPECIFIC COMPETENCIES:

• Takes responsibility for the daily operations of Patient Financial Services. Leads the development and performance of all patient financial activities.
• Ensure that specific processes, practices, and operational functions are performed effectively and efficiently to maximize financial performance of the organization as it relates to collecting hospital accounts receivable.
• Work with Revenue Cycle Director to coordinate and facilitate activities among members of the Patient Financial Services team.
• Develops and maintains department policies and procedures.
• Selects, trains and assigns department staff (either directly or through subordinate managers) and makes recommendations for personnel actions.
• Develops standards of performance, evaluates performance and completes annual performance evaluations on a timely and thorough basis.
• Serves as a mentor, leader, coach, and maintains hospital policies and procedures, objectives, quality assurance/performance improvement programs and safety standards. Demonstrates the culture and core values as established by BMH.
• Demonstrate the ability to understand people, and interacts effectively with them.
• Maintain professional working relationship with members of the billing department, and other employees within the organization involved in the revenue cycle.
• Ensure that excellent customer service practices are enforced for both our patients, others within our organization and external organizations (i.e. other physician offices or vendors) that interact with the PFS department.
• Proficient in written and verbal communications.
• Demonstrates working knowledge of the revenue cycle, and overall operational functions of a health care billing department including: billing third party payers, denial management, collection, cash posting and reconciliation, third-party billing practices, compliance and reimbursement, knowledge of billing software, financial assistance and credit balance review and approval and basic medical terminology.
• Establish and maintain effective working relationships with the public.
• Other reasonable duties as assigned.

EOE Statement Beaufort Memorial Hospital is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.