Patient Service Representative - Okatie

Beaufort Memorial Hospital; South Carolina; On-site; USD 34,000 - 42,000; Full time

Job summary

Beaufort Memorial Hospital Radiation Oncology seeks a Patient Service Representative to act as the front desk registrar, validate patient account information, obtain consents, verify insurance coverage and authorizations, and explain policies to patients. The role greets patients, initiates registration, and responds promptly to inquiries with professionalism.

Flexibility with work location is required while maintaining a primary assigned location, and the position supports the Radiation

Qualifications

• High School diploma or equivalent preferred.
• Two years of hospital or healthcare front desk/clerical experience preferred.
• Professional communication with patients and colleagues required.

Responsibilities

• Front desk registration and patient check-in responsibilities.
• Verify insurance coverage and authorizations; assist patients with inquiries.

Skills

Customer service

Communication

Typing 25 WPM

Windows navigation

MS Office

ICD-10 knowledge

Medical terminology

Medicare/Medicaid knowledge

Data entry

Education

High School Diploma

Tools

Hospital software systems

Job description

About the Organization Join the team that's redefining healthcare in the Lowcountry. At Beaufort Memorial Hospital, we're not just filling positions, we're building the future of healthcare.

As the largest locally governed healthcare system between Charleston and Savannah, Beaufort Memorial is experiencing unprecedented growth, innovation, and transformation. With a new hospital in the horizon, expanded services, significant investments in workforce development, and a renewed commitment to employee experience, there has never been a more exciting time to join our team. Our People team has recently undergone a strategic transformation, bringing together some of the brightest minds in talent acquisition, workforce development, employee engagement, leadership development, analytics, and human resources. We've reimagined how we attract, develop, engage, and retain exceptional talent because we believe our employees deserve the same level of excellence that we provide to our patients.

Why Beaufort Memorial? At Beaufort Memorial, you'll find more than a job - you'll find purpose, opportunity, and a team that is invested in your success. Whether you're an experienced healthcare professional, a new graduate, or someone looking to grow your career, you'll have access to career pathways, leadership development, educational opportunities, mentorships, recognition programs, and a culture built on collaboration, accountability, and compassion. If you're looking for an organization where your voice matters, your contributions are recognized, and your career can thrive, we invite you to explore what is possible at Beaufort Memorial Hospital. Beaufort Memorial is a locally governed, community-focused healthcare system that offers competitive compensation and comprehensive benefits. Beaufort Memorial offers career growth, advancement opportunities, workforce education, and career pathway initiatives. Come be a part of something bigger!

Position Patient Service Representative

Location Okatie Medical Pavillion

Full-Time/Part-Time Full-Time

Shift -not applicable-

Exempt/Non-Exempt Non-Exempt

Description

JOB SUMMARY: The Radiation Oncology Patient Service Representative serves as the front desk registrar for Radiation Oncology and is responsible for validating the completeness and accuracy of patient account information. This role obtains all required consents, verifies insurance coverage and authorizations, and explains Beaufort Memorial Hospital (BMH) policies to patients as needed. The Patient Service Representative responds promptly to patient inquiries, greets patients upon arrival to BMH Radiation Oncology, initiates the registration process, and directs patients and visitors to the appropriate individual or department for assistance. The registrar is expected to demonstrate the highest level of professionalism, uphold the behavioral standards and mission of Beaufort Memorial Hospital, and maintain a strong work ethic. This position is an integral member of the Radiation Oncology team and is expected to support both BMH Radiation Oncology departments. Flexibility with work location is required while maintaining a primary assigned location.

Position Requirements

JOB QUALIFICATIONS

EDUCATION:

• High School Graduate or equivalent preferred

EXPERIENCE:

• Preferred minimum of two (2) years of experience in general hospital-related practices.
• Preferred minimum of two (2) years of experience in a business environment or healthcare institution.

JOB KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Professional communication amongst patients and colleagues is required
• Ability to navigate various computer systems with ease.
• Adaptability to changing office needs
• Basic computer knowledge required
• Must type 25 WPM or more with 90% accuracy
• Must be proficient in navigating windows based systems
• Must be able to communicate effectively and is proficient in written and verbal communications
• Good customer service skills, possesses ability to establish and maintain effective working relationship with the public, physician offices, and co-workers
• Knowledge of MS Office products preferred
• Knowledge of ICD-10 coding preferred
• Knowledge of Medical Terminology preferred
• Knowledge of Medicare, Medicaid and commercial payers

CERTIFICATIONS/ LICENSES:

• None

ONGOING COMPETENCIES
+ Annual Review of Fire/Safety/Disaster Plan

EOE Statement Beaufort Memorial Hospital is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.