Manager Patient Care Services

Socket.dev; Michigan; On-site; USD 85,000 - 105,000; Full time

Job summary

Socket.dev seeks an experienced nursing leader to oversee daily unit operations, ensuring high-quality, compassionate patient care and efficient service delivery.

The role leads and develops staff, manages budgets, ensures regulatory compliance, and collaborates with multidisciplinary teams to optimize patient outcomes and satisfaction.

Responsibilities include planning staff education, monitoring satisfaction, and maintaining regulatory readiness to support safe, effective care delivery.

Qualifications

• Bachelor degree from an accredited school of nursing (BSN) or Bachelor of Science (BS).
• Licensed registered nurse in the State of Michigan.
• BLS certification as Healthcare Provider.
• Demonstrated management potential or middle management experience.

Responsibilities

• Maintain operational responsibility for nursing and health care services on the unit.
• Promote positive relationships with physicians, patients, families, visitors and employees; address complaints.
• Promote collaboration on patient care with staff at all levels.
• Coordinate staff orientation, mandatory and continuing education programs.
• Plan unit conferences, staff education, and in-service meetings.
• Ensure care quality and regulatory readiness; implement action plans.
• Evaluate nursing care quality using objective measures.
• Delegate and supervise patient care appropriately.
• Assist with budgets for patient care services and capital needs.
• Manage human resources including interviewing, scheduling, coaching and evaluating staff.
• Monitor customer service and staff/patient/physician satisfaction.
• Maintain ongoing professional development and knowledge of current nursing practices.

Skills

Staff development

Budget management

Regulatory compliance

Leadership

Unit operations

Education

BSN or BS in Nursing

Job description

Responsible for overseeing the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care. Responsible for leading and developing staff, managing budgets, ensuring regulatory compliance, and collaborating with multidisciplinary team to optimize patient outcomes and satisfaction.

Essential Functions and Responsibilities:

1. Maintains operational responsibility for nursing and health care services on the unit.
2. Promotes positive customer relations with physicians, patients, families, visitors and employees. Follows up on complaints and provides feedback. Monitors level of patient, staff and physician satisfaction.
3. Promotes collaboration regarding patient care issues with various staff levels and disciplines.
4. In collaboration with other members of the leadership team and the Education Staff, ensure staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.
5. Plans unit conferences, educational endeavors, and in-service meetings for staff.
6. Ensures quality and appropriateness of care is maintained/monitored and relevant action plans are developed and implemented.
7. Utilizes objective measurement tools to evaluate the quality of nursing care delivered to patients serviced.
8. Assures appropriate delegation and supervision of patient care.
9. Assists with implementation, maintenance and monitoring of capital needs and operating budgets for patient care services area.
10. Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining and evaluation of staff.
11. Responsible for analyzing, monitoring, and implementing appropriate customer service techniques on assigned unit.
12. Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences and maintains knowledge of current trends or nursing care practices and management methods.
13. Maintains regulatory readiness.
14. Performs other duties as required or requested.

Qualifications:

Required:

• Bachelor degree from an accredited school of nursing (BSN) or Bachelor of Science (BS). (Associate degree /diploma in nursing may be considered with five or more years of relevant experience. Must complete BSN or BS within 3 to 5 years from date of hire.)
• Licensed registered nurse in the State of Michigan.
• BLS certification as Healthcare Provider.
• Demonstrated management potential or middle management experience.

Preferred:

• Master Degree in Nursing or related field.