Manager Patient Access

umiami; Town of Florida (NY); On-site; USD 75,000 - 95,000; Full time

Job summary

The University of Miami/UHealth Department of Clinical Access seeks a Manager, Patient Access to lead the Patient Access Department, ensuring smooth patient entry and accurate business information while securing payment for services rendered.

The role supervises staff, coordinates registration and data entry, reviews insurance verifications, and implements department strategies in alignment with university policies. A 24-hour staffing model and budget responsibilities are included.

Qualifications

• Bachelor’s degree in related field.
• Minimum 3 years of relevant experience.

Responsibilities

• Oversees recruitment, supervision, training, and performance reporting of Patient Access staff.
• Manages day-to-day patient registration, data entry, and payment collection processes.
• Ensures accurate insurance verification and chart documentation prior to clinic dates.
• Acts as department expert on registration, insurance verifications, and documentation guidelines.
• Maintains adequate staffing on a 24-hour basis.
• Contributes to annual department budgeting and strategic initiatives.
• Ensures internal controls align with university policies and procedures.
• Trains staff on controls and policy compliance.

Skills

Leadership

Staff supervision

Operations management

Strategic planning

Team training

Education

Bachelor's degree in related field

Job description

The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Manager, Patient Access.

Core Job Summary:

The Manager, Patient Access oversees the business operations of the Patient Access Department to ensure a smooth entry of patients to departmental services, while maintaining timely and accurate business information and guaranteeing payment of services rendered.

Core Responsibilities:

• Recruits, supervises, trains, and disciplines staff, and prepares performance reports.
• Manages day-to-day activities of personnel to ensure the timely registration of patients, accurate data entry of patient biographical and financial information, and proper payment collection.
• Reviews records to ensure that each patient was properly verified for insurance purposes and that proper information was written on each patient’s chart prior to clinic date.
• Serves as department expert on registration, insurance verifications, and documentation guidelines.
• Ensures adequate staffing is maintained on a 24-hour basis.
• Assists in the development and implementation of the department’s annual budget.
• Works with upper management to generate strategy and operational initiatives, and policies. Maintains current knowledge of rules and regulations and educates staff on any variations.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

Bachelor’s degree in related field

Minimum 3 year of relevant experience

Knowledge, Skills, and Attitudes:

• Knowledge of business and management principles
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.

Any relevant education, certifications and/or work experience may be considered.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff