Manager, OSP Field Operations

Ezee Fiber

Kent (WA)

On-site

USD 105,000 - 115,000

Full time

3 days ago

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Benefits offered by this job

Competitive compensation

Medical, dental, and vision benefits

EAP (Employee Assistance Program)

Paid parental leave

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

Ezee Fiber in Kent, WA is seeking an experienced OSP Field Operations Manager to lead a team of field technicians in fiber optic installation, maintenance, and repair. The role involves outdoor work and requires strong technical expertise and attention to detail.

The successful candidate will supervise crews, ensure compliance with safety and quality standards, and coordinate with engineering, project management, and permitting teams to meet build milestones.

Qualifications

Associate degree or equivalent with 5–10 years in telecommunications or fiber OSP construction.
At least 2 years in lead, foreman, or supervisory role.
Strong knowledge of fiber optic construction, splicing, testing, and OSP standards.
Ability to read and interpret construction prints, permits, and fiber maps.
Proven ability to lead field teams and coordinate cross‑functional work.
Experience with mobile workforce tools and reporting platforms.

Responsibilities

Oversee OSP field leadership and supervise crews and contractors.
Coordinate fiber placement, splicing, make‑ready, restoration, and maintenance.
Ensure work aligns with prints, permits, and specs; resolve field issues.
Manage onboarding and training for field personnel and contractors.
Track metrics and report production, safety, and quality data.

Skills

Fiber optics

Team leadership

Field coordination

Read prints/maps

OSP standards

Mobile workforce tools

Reporting platforms

Education

Associate degree or equivalent

Tools

Construction tracking systems

Reporting platforms

Job description

WHY JOIN US?

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026.

At Ezee Fiber, you'll do more than build a career, you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.

OUR VALUES

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

JOB SUMMARY

We are seeking a dedicated and skilled OSP Field Operations Manager specializing in fiber optics to join our team in Kent, WA. The successful candidate will lead a team of field technicians and be responsible for installing, maintaining, and repairing fiber optic network systems. This role involves working outdoors, often in challenging weather conditions, and requires a high level of technical expertise and attention to detail.

ESSENTIAL FUNCTIONS

OSP Field Leadership & Team Oversight

Supervise OSP field crews and contractors performing aerial and underground fiber construction.
Provide daily directions, coaching, and performance feedback to field teams.
Conduct regular site visits, ride-outs, and job audits to ensure compliance with Ezee Fiber standards.
Support onboarding and training of new field personnel and contractors.

Construction & Network Execution

Oversee OSP activities, including fiber placement, splicing coordination, make-ready support, restoration, and maintenance.
Ensure work aligns with construction prints, permits, and engineering specifications.
Coordinate closely with Engineering, Project Management, and Permitting teams to resolve field issues and schedule impacts.
Assist with troubleshooting field construction challenges and service-affecting issues.

Safety, Quality & Compliance

Champion Ezee Fiber’s safety-first culture by enforcing OSHA requirements, traffic control standards, and company safety policies.
Ensure work quality meets Ezee Fiber installation, restoration, and documentation standards.
Identify deficiencies, implement corrective actions, and follow up to completion.
Maintain a clean, compliant, and professional job site environment.

Vendor & Contractor Management

Monitor contractor performance, productivity, and adherence to scope and SLAs.
Communicate expectations clearly and address performance issues promptly.
Support invoice validation and work verification as needed.

Reporting & Administration

Track and report key metrics such as production, quality scores, safety incidents, and restoration timelines.
Maintain accurate records for work completed, inspections, incidents, and corrective actions.
Support scheduling, resource planning, and workforce allocation to meet build milestones.

SUPERVISORY RESPONSIBILITIES

Directly supervise one or more employees. Carries out responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICATIONS

Education and Experience Requirements: An Associate Degree in a related field (preferred) or equivalent with 5-10 years of experience in telecommunications or fiber OSP construction, along with at least two (2) years of experience in a lead, foreman, or supervisory role.

Strong working knowledge of fiber optic construction, splicing, testing, and OSP standards, with a deep understanding of OSP network design principles, including fiber-optic cabling, pole-line construction, conduit systems, and field implementation
Proven ability to lead and manage field teams in an OSP environment
Strong understanding of aerial and underground fiber construction practices
Ability to read and interpret construction prints, permits, and fiber maps
Strong communication and cross-functional coordination skills
Proficiency with mobile workforce tools, construction tracking systems, and reporting platforms
Ability to work effectively in a fast-paced, field-based environment while managing multiple priorities

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required daily to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

TRAVEL REQUIREMENTS

Standard daily travel to assigned territories is required for this position (up to 30% of the time within a 10-mile radius)

TOTAL REWARDS