Manager - Ops (Hybrid near Lawrence, KS)

Maximus; Lawrence (KS); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Maximus is seeking a Manager - OPS to support our OPM - FEHB program. The role requires supervising subcontractors, overseeing audits, and producing regular client reports from a Lawrence, KS base.

The ideal candidate will have 5+ years of relevant experience, a Bachelor’s degree in a related field, and proven ability to lead remote teams using secure desktops and telephony tools. The position is hybrid, with onsite and remote work expectations.

Qualifications

• Bachelor's degree in a relevant field is required.
• 5+ years of relevant professional experience.
• Experience managing benefits-verification workflows or teams.
• Experience with workforce management and telephony tools.
• Experience managing remote teams that use secure remote desktops.

Responsibilities

• Ensure project compliance with contractual and corporate policies.
• Manage all project tasks for cost-effective operations.
• Supervise subcontractors providing services to programs.
• Oversee audits of operations and develop reports for clients.
• Collaborate with other managers to coordinate activities.
• Develop and implement operational policies and procedures.

Skills

Process improvement

Staff management

Remote team management

Telephony tools

Education

Bachelor's degree in relevant field

Tools

Workforce management tools

Secure remote desktops

Telephony systems

Job description

Maximus is seeking a Manager - OPS to support our OPM - FEHB program.

Essential Duties and Responsibilities

• Ensure project compliance with all operational requirements of the contract as well as corporate policies.
• Manage all project tasks to ensure cost-effective operations.
• Supervise subcontractors that provide services to programs.
• Oversee audits of operations.
• Produce monthly client and ad hoc reporting as needed.
• Collaborate with other managers to ensure effective coordination of activities.
• Develop and implement operational policies and procedures in collaboration with other key stakeholders.
• Establish and maintain effective relationships with key stakeholders.
• Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
• Collaborate with other functional areas to ensure compliance.
• Monitor performance against key indicators established internally or by the client(s).
• Generate solutions to issues or complex problems.
• Develop performance goals and objectives for staff and monitor achievement of those goals.
• Perform other duties as assigned.
• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• Experience managing benefits-verification workflows and/or teams.
• Experience with workforce management and telephony tools.
• Experience managing remote teams that use secure remote desktops.
• Demonstrated skill in process improvement.
• This is a Hybrid role which will require you to work onsite and remote.
• Must reside within 50 miles of the Lawrence, KS location.
• Must be a U.S. citizen.
• Equipment will be provided but must meet the remote position requirement provided below.
• Must have the ability to pass a federal background check.

*Position is contingent upon contract award*

Remote Position Requirements

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net).
• Minimum 5mpbs upload speed.
• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home internet router.
• Private work area and adequate power source