Manager - Ops(Hybrid near Lawrence, KS)

Maximus, Inc.; Lawrence (KS); Hybride; USD 90 000 - 130 000; Plein temps

Résumé du poste

Maximus is seeking a Manager - OPS to support our OPM - FEHB program. The role is hybrid, requiring onsite work near Lawrence, KS with remote capabilities.

You will lead operations, manage subcontractors, and ensure compliance with contract and corporate policies. Qualified candidates have a Bachelor’s degree and 5+ years of relevant experience, including benefits-verification workflows, workforce management, and remote team leadership.

Qualifications

• Bachelor's degree in relevant field and 5+ years of relevant professional experience, or equivalent combination.
• Experience managing benefits-verification workflows and/or teams.
• Experience with workforce management and telephony tools.
• Experience managing remote teams that use secure remote desktops.
• Demonstrated skill in process improvement.

Responsabilités

• Ensure project compliance with contract requirements and corporate policies.
• Manage all project tasks to ensure cost-effective operations.
• Supervise subcontractors providing services to programs.
• Oversee audits of operations.
• Produce monthly client and ad hoc reporting.
• Collaborate with managers to coordinate activities.
• Develop and implement operational policies and procedures with stakeholders.
• Establish and maintain relationships with key stakeholders.
• Oversee development and implementation of innovative methodologies to improve service levels.
• Monitor performance against internal or client KPIs.
• Develop performance goals and monitor staff achievement.

Connaissances

Benefits verification

Workforce management

Telephony tools

Remote team management

Process improvement

Formation

Bachelor's degree

Equivalent combination of education and experience

Outils

Secure remote desktops

Description du poste

Maximus is seeking a Manager - OPS to support our OPM - FEHB program.

Essential Duties and Responsibilities

• Ensure project compliance with all operational requirements of the contract as well as corporate policies.
• Manage all project tasks to ensure cost-effective operations.
• Supervise subcontractors that provide services to programs.
• Oversee audits of operations.
• Produce monthly client and ad hoc reporting as needed.
• Collaborate with other managers to ensure effective coordination of activities.
• Develop and implement operational policies and procedures in collaboration with other key stakeholders.
• Establish and maintain effective relationships with key stakeholders.
• Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
• Collaborate with other functional areas to ensure compliance.
• Monitor performance against key indicators established internally or by the client(s).
• Generate solutions to issues or complex problems.
• Develop performance goals and objectives for staff and monitor achievement of those goals.
• Perform other duties as assigned.
• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• Experience managing benefits-verification workflows and/or teams.
• Experience with workforce management and telephony tools.
• Experience managing remote teams that use secure remote desktops.
• Demonstrated skill in process improvement.
• *Position is contingent upon contract award*
• This is a Hybrid role which will require you to work onsite and remote.
• Must reside within 50 miles of the Lawrence, KS location.
• Must be a U.S. citizen.
• Equipment will be provided but must meet the remote position requirement provided below.
• Must have the ability to pass a federal background check.

Remote Position Requirements

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net).
• Minimum 5mpbs upload speed.
• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home internet router.
• Private work area and adequate power source

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail] .