Manager, Operations Technology

BCD; United States; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Flexible work hours

Work from home opportunities

Generous vacation days

Perks in travel industry

Inclusive environment

Job summary

BCD Travel seeks a Manager, Operations Technology to lead a dedicated team delivering premier travel-technology support for high-visibility clients. The role emphasizes process improvement, SOP development, and cross-functional collaboration to drive service quality and client satisfaction.

You will oversee troubleshooting, root-cause analysis, and system enhancements while partnering with product and shared services to optimize delivery. This is a remote position offering a flexible work model.

Qualifications

• Extensive experience in corporate travel operations and leadership roles.
• Strong knowledge of travel technologies and front-/mid-/back-office workflows.
• Proven ability to coach, develop, and manage teams for high-quality service delivery.
• Excellent verbal and written communication with clients and internal partners.

Responsibilities

• Lead and manage a team to ensure efficient, high-quality service delivery by setting objectives, coaching, and driving accountability.
• Serve as primary client contact for travel-technology support and issue resolution.
• Partner with product support, tech stakeholders, and shared services to diagnose and resolve complex issues.
• Gather client feedback and coordinate cross-functional priorities to meet client and company goals.
• Develop, maintain, and improve SOPs, workflows, and process documentation for consistency and scalability.
• Identify opportunities to improve processes and tools through data analysis and trend monitoring.
• Document best practices and troubleshooting procedures to reduce recurring issues and support service excellence.
• Demonstrate experience in creating and implementing operational processes and root-cause analysis.

Skills

Leadership

Communication

Problem solving

Customer focus

Multi-project management

Tools

Sabre GDS

OBTs

Job description

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Manager, Operations Technology

Date: Aug 28, 2026

Location: US, Virtual, NOAM

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Manager, Operations Technology (Remote)

Full time, United States

As the Manager, Operations Technology your primary responsibility is to provide first-line dedicated operations technology support for two of our highly visible customers. This involves overseeing a team of professionals to ensure that account-specific goals are met and that our clients receive exceptional service in terms of their travel technology needs.

As an Manager, Operations Technology you will

• Lead and manage a team to ensure efficient, high-quality service delivery by setting clear objectives, providing coaching and support, driving accountability, and fostering a collaborative, customer-focused culture.
• Serve as the primary point of contact for client technology support related to travel operations, leveraging strong troubleshooting and root-cause analysis skills to resolve issues, minimize service disruptions, and improve the client experience.
• Partner with product support teams, technology stakeholders, and shared services departments to diagnose and resolve complex technical issues, implement system enhancements, and optimize overall service delivery.
• Gather, communicate, and advocate for client needs and feedback by coordinating cross-functional teams, aligning priorities, and driving solutions that support both client objectives and organizational goals.
• Develop, document, maintain, and continuously improve standard operating procedures (SOPs), workflows, and process documentation to ensure operational consistency, knowledge sharing, compliance, and scalable service delivery.
• Identify opportunities to enhance processes, systems, and tools through data analysis, issue trend monitoring, and continuous improvement initiatives that increase efficiency, service quality, and customer satisfaction.
• Document and refine operational best practices, governance standards, and troubleshooting procedures to improve issue resolution, reduce recurring problems, and support long-term service excellence.
• Demonstrated experience creating and implementing operational processes, SOPs, and process documentation, with a proven ability to troubleshoot complex issues, identify root causes, and drive sustainable solutions.

About you

• Extensive experience within the corporate travel industry, including strong proficiency with Sabre GDS and a solid understanding of travel management operations, workflows, and service delivery.
• Demonstrated knowledge of front-, mid-, and back-office travel technologies and processes, including experience supporting or administering mid-office solutions and online booking tools (OBTs).
• Proven leadership or supervisory experience, with the ability to lead, coach, and develop teams, manage priorities, drive accountability, and foster a collaborative, customer-focused culture.
• Exceptional verbal and written communication skills, with experience serving as a client-facing resource, managing stakeholder relationships, communicating complex technical concepts, and building trust with customers and internal partners.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify root causes, resolve operational and technology-related issues, and implement sustainable solutions.
• Demonstrated experience designing, documenting, maintaining, and improving standard operating procedures (SOPs), workflows, and process documentation to support operational consistency, compliance, and continuous improvement.
• Proven success in process management and process reengineering, with the ability to evaluate existing operations, identify opportunities for improvement, and implement scalable, efficient solutions.
• Ability to manage multiple priorities and projects simultaneously in a fast-paced, evolving environment while maintaining a high level of quality and customer service.
• Customer-centric mindset with strong relationship management skills, including the ability to navigate demanding situations with professionalism, empathy, and a focus on achieving positive business outcomes.
• Track record of driving continuous improvement initiatives that enhance service delivery, operational efficiency, technology adoption, and customer satisfaction.

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Manager, Operations Technology is between $70,000 and $85,000. The actual pay depends on your skills, qualifications, experience and geographical location.

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].