Manager, Operations - Seasonal

Davita Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

A leading company in customer experience, Davita Inc. is seeking an Operations Manager. This role involves managing customer service teams and ensuring quality service delivery. Candidates should possess health insurance and sales experience, along with exceptional customer service and communication skills.

Benefits

Employee Performance Incentives and Prizes

Frequent Employee events and fun workplace activities

Healthcare Benefits

Qualifications

• Health Insurance experience required.
• Sales experience required.
• Exceptional, professional communication skills required.

Responsibilities

• Manage Customer Service teams and monitor service delivery.
• Review program performance and approve personnel activities.
• Develop and maintain professional customer relationships.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

JOB DESCRIPTION
Job Attributes+

• 
  Job ID
  

  25612542

  
  


• 
  Req ID
  

  U12028

  
  


• 
  Job Type
  

  Full Time

  
  


• 
  Job Location
  

  US - Remote

  
  

Health Insurance experience required
Sales experience required
Nights and weekends will be required

Manager, Operations

As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable to ensure quality service delivery to our clients.

We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!

In this role you will:

• Review and analyze program performance to determine program needs


• Approve personnel activities concerning hiring, training, development, and performance management


• Provide written performance appraisals


• Act when necessary as a problem-solving escalation point for Supervisors and front-line RAs


• Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage


• Identify and oversee program/problem resolution


• Maximize potential of subordinates through coaching, development, and effective performance management methods


• Track client issues and maintains client correspondence and issue resolution


• Support Results' goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved

We are looking for someone who can:

• Provide superior customer service to both internal and external clients.


• Work well with people and has exceptional, professional communication skills both written and verbal


• Create and effectively present information and processes to internal and external teams.


• Develop and maintainkey professional customer relationships


• Define, collect data, establish facts, and solve problems

Why join our ResultsCX team?

• Employee Performance Incentives and Prizes


• Frequent Employee events, games, parties, and all-around fun in the workplace


• Healthcare Benefits


• Opportunity to grow with ResultsCXif that's "Your Greater"

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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