Manager, Operations - Seasonal

The Results Companies; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading customer experience partner is seeking an Operations Manager who will oversee customer service teams and ensure quality service delivery. This role offers opportunities for coaching, development, and process improvement. Join a dynamic team with strong employee benefits and a focus on professional growth.

Benefits

Employee Performance Incentives

Healthcare benefits

Frequent employee events and a fun workplace

Qualifications

• Exceptional communication skills, both written and verbal.
• Proven problem-solving abilities.
• Experience in managing teams and performance.

Responsibilities

• Manage Customer Service teams and monitor performance.
• Approve personnel activities such as hiring and training.
• Implement processes to enhance service quality and reduce costs.

Skills

Communication

Problem Solving

Leadership

Job description

Manager, Operations

As an Operations Manager at ResultsCX, you will serve as the primary contact for internal and external communication regarding a specific client program. This role involves managing Customer Service teams, monitoring performance, and ensuring quality service delivery to our clients.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role, you will:

• Review and analyze program performance to identify needs
• Approve personnel activities such as hiring, training, development, and performance management
• Provide written performance appraisals
• Serve as a problem-solving escalation point for Supervisors and front-line RAs when necessary
• Meet financial targets, including occupancy and bill-to-pay percentage
• Identify and oversee program and problem resolution
• Maximize team potential through coaching, development, and performance management
• Track client issues, maintain correspondence, and resolve issues
• Implement and facilitate processes that promote continuous improvement, enhancing service quality and reducing operating expenses

We are looking for someone who can:

• Provide superior customer service to internal and external clients
• Work well with people and possess exceptional communication skills, both written and verbal
• Effectively present information and processes to teams
• Develop and maintain key professional customer relationships
• Define, collect data, establish facts, and solve problems

Why join our ResultsCX team?

• Employee Performance Incentives and Prizes
• Frequent employee events, games, parties, and a fun workplace environment
• Healthcare benefits
• Opportunity to grow with ResultsCX if that’s your “Greater”

About ResultsCX:

ResultsCX is a leading customer experience partner to Fortune 100 and 500 companies. We design and deliver digitally influenced customer journeys that foster satisfaction and loyalty, while improving efficiency and reducing costs. With over 30 years of experience, we operate more than 20 geographic hubs with approximately 20,000 colleagues worldwide. Our expertise includes analytics, contact center as a service (CCaaS), and our SupportPredict AI-powered digital experience platform. Our strength lies in our talented individuals working together to deliver innovative customer experiences.

ResultsCX is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected factors.

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