Manager - Operations - QC

Lmg, Llc; Orlando (FL); On-site; USD 66,161 - 79,713; Full time

Job summary

LMG in Orlando, FL is seeking a seasoned Lead Quality Control/Operations Lead to steward equipment inspection, testing, and readiness for live events. You will drive daily QC activities, ensure adherence to quality standards, and support multiple technical disciplines including video, audio, lighting, LED, and media systems.

This full-time position requires 5+ years in warehouse operations or AV production logistics, 2+ years leading teams, and strong cross-functional communication.

Qualifications

• 5+ years of experience in warehouse operations or AV production logistics.
• 2+ years of experience leading or supervising teams.
• Strong technical knowledge of AV equipment, show systems, and production workflows.
• High school diploma or equivalent. Technical certifications or leadership training are preferred.
• Strong leadership, scheduling, and team development skills.
• Excellent cross-functional communication and problem-solving abilities.
• Experience with inventory management and quality control processes.
• A commitment to accuracy, organization, and continuous improvement.

Responsibilities

• Lead daily QC activities to ensure equipment is properly inspected, tested, prepared, and processed according to established quality standards.
• Manage and support QC Leads and Technicians across multiple technical disciplines, including video, audio, lighting, LED, and media systems.
• Develop and maintain standard operating procedures for equipment inspection, functionality testing, and return processing.
• Maintain efficient workflows that support production schedules and changing operational priorities.
• Track equipment performance trends and partner with repair and engineering teams to support preventative maintenance, repairs, and equipment replacement decisions.
• Oversee quality reporting and equipment failure tracking to identify opportunities for continuous improvement.
• Train, mentor, and evaluate QC team members while fostering a culture of accountability, collaboration, and accuracy.
• Provide leadership, scheduling support, and clear direction to help the team perform at a high level.
• Work closely with logistics, project, inventory, and warehouse stakeholders to prioritize critical show requirements and resolve equipment-related issues.
• Serve as an escalation point for equipment discrepancies, missing inventory, and broader quality concerns.

Skills

Warehouse operations

Team leadership

Inventory management

AV production knowledge

Cross-functional communication

Education

High school diploma

Technical certifications

Job description

Location: Orlando, FL | Full Time | Pay Range: $66,161.42 - $79,712.56/YR (Based on experience and qualifications)

Why This Role Matters

Every successful event depends on reliable equipment. You'll help protect the quality, safety, and performance standards our customers expect by leading the processes, people, and continuous improvements that keep our gear deployment-ready. Your work directly supports operational efficiency, equipment reliability, and extraordinary event experiences.

About LMG

LMG is a full-service event technology provider delivering video, audio, lighting, and LED solutions for corporate events, conventions, and live productions. Founded in 1984, LMG has grown from a one-room video rental office into a trusted partner for Fortune 500 companies across the nation and worldwide. As part of the ETP family of brands, we go Beyond Technology by providing innovative solutions you can trust.

What You'll Do

Lead quality control operations

• Lead daily QC activities to ensure equipment is properly inspected, tested, prepared, and processed according to established quality standards.
• Manage and support QC Leads and Technicians across multiple technical disciplines, including video, audio, lighting, LED, and media systems.

Drive operational consistency

• Develop and maintain standard operating procedures for equipment inspection, functionality testing, and return processing.
• Maintain efficient workflows that support production schedules and changing operational priorities.

Improve equipment performance and reliability

• Track equipment performance trends and partner with repair and engineering teams to support preventative maintenance, repairs, and equipment replacement decisions.
• Oversee quality reporting and equipment failure tracking to identify opportunities for continuous improvement.

Build and develop a high-performing team

• Train, mentor, and evaluate QC team members while fostering a culture of accountability, collaboration, and accuracy.
• Provide leadership, scheduling support, and clear direction to help the team perform at a high level.

Partner across the business

• Work closely with logistics, project, inventory, and warehouse stakeholders to prioritize critical show requirements and resolve equipment-related issues.
• Serve as an escalation point for equipment discrepancies, missing inventory, and broader quality concerns.

What You Bring

• 5+ years of experience in warehouse operations or AV production logistics.
• 2+ years of experience leading or supervising teams.
• Strong technical knowledge of AV equipment, show systems, and production workflows.
• High school diploma or equivalent. Technical certifications or leadership training are preferred.
• Strong leadership, scheduling, and team development skills.
• Excellent cross-functional communication and problem-solving abilities.
• Experience with inventory management and quality control processes.
• A commitment to accuracy, organization, and continuous improvement.

Why You'll Love It Here

• Lead a team that plays a critical role in delivering successful live events.
• Work with a broad range of professional video, audio, lighting, LED, and media technologies.
• Join a company that values innovation, trust, and the people behind the work.
• Help shape operational processes and drive meaningful improvements across the business.

Medical, dental, vision, life and disability insurance, flexible spending account, 401(k) with company contribution, paid time off, and company holidays.

Equal Opportunity Employer

Entertainment Technology Partners and its family of brands are proud to be an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations to qualified individuals with disabilities and to disabled veterans throughout the application and hiring process. If you need an accommodation to apply, let us know and we will work with you.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.