Manager - Operations Integration

Wingstop Restaurants Inc.; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO

Volunteer day

Competitive bonus

Stock purchase plan

Health savings / FSA

401k

Medical, dental, vision

Life and AD&D

Pet insurance

Education Assistance

Wellness reimbursement

Paid maternity/paternity leave

Lunch provided in office

Discount on Wingstop gift cards

Onsite game room

Job summary

Wingstop Restaurants Inc. is seeking a Manager, Ops Integration to represent the voice of Operations at our Global Success Center. This role will drive and execute operational initiatives improving guest experience and translate cross-functional plans into clear restaurant procedures.

Ideal candidate has 5+ years in restaurant/retail operations and 2+ years in cross-functional roles, with strong data-driven decision-making and franchise collaboration experience. Travel up to 25% is required.

Qualifications

• 5+ years of progressive experience in restaurant, retail, or multi-unit operations.
• 2+ years in a corporate operations, field leadership, or cross-functional project role.
• Experience working with franchisees or multi-unit operators preferred.
• Demonstrated experience managing defined cross-functional projects or workstreams through implementation.
• Comfort using operational data and KPIs to inform recommendations.
• Ability to identify process gaps and develop practical solutions.
• Ability to influence stakeholders and drive progress.
• Strong operational judgment, problem-solving, and communication skills.

Responsibilities

• Lead defined projects and cross-functional initiatives.
• Partner with internal Ops team and Brand Partners to communicate procedure changes, gather feedback, and support adoption.
• Prepare and present project updates, recommendations, and results to project teams and leaders.
• Build effective working relationships and align project partners around shared objectives.
• Work in a fast-paced, agile environment and adjust priorities to support change implementation.
• Spend time in our restaurants to understand operational realities and validate solutions.
• This role is an individual contributor and must influence through partnership and execution.
• Travel up to 25%.

Skills

Project management

Cross-functional collaboration

Stakeholder communication

Relationship building

Agile / fast-paced

Travel up to 25%

Influence skills

Operational experience

Franchise partner experience

Education

Bachelor’s degree in business/operations/hospitality

PMP certification (preferred)

Job description

Who We Are

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Who We Are

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

What We’ll Need

We are seeking a Manager, Ops Integration to represent the voice of Operations at our Global Success Center. This role will support and execute operational initiatives that improve the Guest experience and translate cross-functional plans into clear, practical restaurant procedures.

• Strong project management skills and the ability to manage multiple priorities. This role will independently lead defined projects and cross-functional initiatives.
• Partner with our internal Ops team and Brand Partners (franchisees) to communicate Ops procedure changes, gather feedback, and support adoption.
• Prepare and present project updates, recommendations, and results to project teams, functional leaders, and other stakeholders.
• Build effective working relationships and align project partners around shared objectives.
• Work in a fast-paced, agile environment. Must be able to adjust priorities and support change implementation.
• Spend time in our restaurants as needed to understand operational realities, validate solutions, and support execution.
• This role is currently an individual contributor and is expected to influence through partnership and execution.
• Ability to travel up to 25%.

What You’ll Need

• 5+ years of progressive experience in restaurant, retail, or multi-unit operations
• 2+ years in a corporate operations, field leadership, or cross-functional project role
• Experience working with franchisees or multi-unit operators preferred
• Demonstrated experience managing defined cross-functional projects or workstreams through implementation
• Comfort using operational data and KPIs to inform recommendations
• Ability to identify process gaps and develop practical solutions
• Ability to influence stakeholders and drive progress
• Strong operational judgment, problem-solving, and communication skills
• Adaptable, agile, and comfortable supporting change
• Able to navigate and drive progress through ambiguity
• Bachelor’s degree in business, Operations, Hospitality, or related field required
• Relevant certification (e.g., PMP) preferred

Who You Are

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

Benefits

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave

Fun Is The Best Flavor

• Lunch provided every Tuesday and Thursday in office
• Discount on Wingstop gift cards
• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.