Franchise Operations Consultant — Remote (Texas)

Wingstop Restaurants Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO for exempt employees

One paid volunteer day

Competitive bonus structure

Team member stock purchase plan

Health savings or FSA options

401(k) match

Comprehensive medical/dental/vision

Life and AD&D insurance

Pet insurance

Education Assistance

Wellness reimbursement

Paid parental leave

Lunch provided at office

Discount on Wingstop gift cards

Onsite game room

Job summary

Wingstop Restaurants Inc. is seeking a Franchise Business Consultant I to drive execution across franchised Wingstop restaurants.

This role serves as the primary business partner to Brand Partners, ensuring consistent operating standards, visibility into performance, and disciplined routines that drive accountability. Responsibilities include monitoring Same Store Sales and KPIs, identifying gaps, and implementing structured improvement plans.

Qualifications

• 4–7 years of multi‑unit restaurant operations experience, preferably in a franchise environment.
• Strong operational expertise to diagnose and resolve performance issues.
• Financial acumen to interpret restaurant‑level metrics and trends.
• Ability to influence without direct authority and drive accountability.
• Excellent organizational and prioritization skills; able to manage multiple priorities.
• Willingness to travel extensively within the assigned region.
• This role is remote but must sit in Texas.

Responsibilities

• Monitor Same Store Sales, guest experience metrics, and operational KPIs.
• Identify performance gaps and implement structured improvement plans.
• Establish disciplined routines, including weekly performance check-ins and QBRs.
• Drive follow‑through on commitments and ensure accountability.
• Partner with cross‑functional teams and support openings and readiness.

Skills

Multi-unit operations

Operational diagnosis

Financial acumen

Influence without authority

Organization & prioritization

Handling multiple priorities

Willingness to travel

Texas-based remote sit

Job description

Who We Are

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Who We Are

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

What We’ll Need

We’re not in the wing business. We’re in the flavor business. Our mission is to Serve the World Flavor by building a best-in-class restaurant system powered by strong operators, disciplined execution, and consistent guest experiences.

Our franchise system is the engine of our growth. The field organization plays a critical role in ensuring that every restaurant operates with clarity, consistency, and accountability.

The Franchise Business Consultant I (FBC I) is the frontline field operator responsible for driving execution across a portfolio of franchised Wingstop restaurants.

This role serves as the primary business partner to Brand Partners, ensuring:

• Consistent execution of operating standards
• Clear visibility into business performance
• Disciplined routines that drive accountability
• Timely identification and resolution of performance gaps
  
  

This is not a coordination role.

This is a performance execution role focused on improving how the business runs day-to-day.

Performance Execution and Visibility

• Monitor Same Store Sales, guest experience metrics, and operational KPIs
• Identify performance gaps and implement structured improvement plans
• Establish and maintain disciplined business routines, including: - Weekly performance check-ins
• Quarterly Business Reviews (QBRs)
• Drive follow-through on commitments and ensure accountability
• Maintain clear and consistent visibility into restaurant performance
  
  

Operating Standards and Brand Discipline

• Ensure execution of brand standards across: - Speed
• Accuracy
• Hospitality
• Food quality
• Reinforce compliance with franchise agreements and operational expectations
• Drive adoption and execution of enterprise initiatives, including: - Loyalty programs
• SmartKitchen
• Training platforms
• Protect the brand across food safety, operations, and guest experience
  
  

Franchise Partnership and Influence

• Build strong, trust-based relationships with Brand Partners
• Influence performance through operational expertise and clear communication
• Deliver direct, actionable feedback aligned to business results
• Hold partners accountable to agreed-upon actions and commitments
• Escalate performance or compliance issues when necessary
  
  

Cross-Functional Coordination

• Partner with cross-functional teams, including: - Development
• Marketing
• Training
• Supply Chain
• Finance
• Technology
• Support new restaurant openings and ensure operational readiness
• Provide field-based insights to inform enterprise decision-making
  
  

What Success Looks Like

• Sustained improvement in Same Store Sales across portfolio
• Reduced variability between high- and low-performing restaurants
• Consistent execution of brand standards
• Strong adoption and execution of enterprise initiatives
• Effective QBR cadence and structured business routines
• Clear accountability and follow-through from Brand Partners
  
  

What You’ll Need

• 4–7 years of multi-unit restaurant operations experience, preferably in a franchise environment
• Strong operational expertise with the ability to diagnose and resolve performance issues
• Financial acumen with ability to interpret restaurant-level metrics and trends
• Proven ability to influence without direct authority
• Strong organizational and prioritization skills
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to travel extensively within assigned region
• Although this role is remote, we do need this candidate to sit in Texas
  
  

Who You Are

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

Benefits

FLAVOR PERKS:

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave
  
  

Fun Is The Best Flavor

• Lunch provided every Tuesday and Thursday in office
• Discount on Wingstop gift cards
• Onsite game room
  
  

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.