Transformation Manager, Corporate Operations

Wingstop Restaurants Inc.; Dallas (TX); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Unlimited paid time off for exempt employees

Competitive bonus structure

Health savings or flexible spending account options

401k matching contributions

Comprehensive medical, dental, and vision benefits

Job summary

Wingstop Restaurants Inc. is seeking a Transformation Manager for Corporate Operations to enhance operational consistency across franchised locations in Dallas, Texas. This position involves strategic project leadership, execution of key initiatives, and significant field engagement, necessitating up to 75% travel.

The ideal candidate brings extensive restaurant operations experience and demonstrated success in multi-unit management, partnering closely with senior leadership to foster business growth and compliance.

Enjoy a range of benefits including unlimited PTO and competitive medical plans.

Qualifications

• At least 3+ years of multi-unit management experience overseeing multiple restaurant locations.
• 5+ years of experience in restaurant operations (QSR preferred).
• Willingness to travel 50-75%.

Responsibilities

• Drive execution of key operational initiatives across corporate restaurants.
• Lead initiatives to strengthen safety standards and ensure regulatory compliance.
• Support planning and execution of new restaurant openings.

Skills

Multi-unit management

Project management

Operational compliance

Microsoft Office

Education

Bachelor’s Degree preferred

High School Diploma or GED

Job description

Who We Are

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

What We’ll Need

The Transformation Manager, Corporate Operations is a field‑focused individual contributor responsible for driving operational change and consistency across corporate restaurants nationwide. This role partners closely with Directors, DMs, Sr. DMs, and cross‑functional teams to execute key operational initiatives, improve compliance, and support business growth. Based in DFW, this role serves as a centralized resource with significant field engagement (50–75% travel), ensuring initiatives are effectively implemented at the restaurant level. The ideal candidate is an experienced operator who can translate strategy into action—leading projects, building scalable processes, and coaching field leaders to deliver results.

Operational Execution & Field Support

• Partner with DMs and Sr. DMs to drive execution of key operational initiatives across corporate restaurants
• Provide in‑field coaching and support to ensure consistency in standards, systems, and processes
• Act as a bridge between corporate strategy and restaurant‑level execution

Safety & Compliance

• Lead initiatives to strengthen safety standards and ensure regulatory compliance across the network
• Identify gaps through audits and field visits, and implement corrective action plans
• Partner with field leaders to build a culture of accountability around safety and operational excellence

New Restaurant Openings (NROs) & Acquisitions

• Support planning and execution of new restaurant openings to ensure operational readiness
• Lead operational integration efforts for newly acquired restaurants
• Partner cross‑functionally with Construction, Training, HR, and other teams to deliver seamless openings and transitions

Audits & Continuous Improvement

• Conduct operational audits and assessments to evaluate performance and adherence to standards
• Analyze trends and identify opportunities for improvement across regions
• Drive follow‑up actions and track progress to ensure sustained improvement

Training & Capability Building

• Support the development and execution of training initiatives for field leadership
• Reinforce operational standards and best practices through hands‑on coaching
• Partner with Training and HR to identify capability gaps and implement solutions

SOP Development & Process Standardization

• Build, refine, and implement Standard Operating Procedures (SOPs) to improve consistency and scalability
• Ensure processes are practical, field‑friendly, and aligned with business needs
• Continuously evaluate and improve operational workflows

Project & Change Management

• Lead cross‑functional projects tied to operational priorities (safety, NROs, compliance, etc.)
• Develop clear project plans, timelines, and accountability structures
• Drive alignment across stakeholders including Operations, Construction, Training, HR, and external vendors

Success Measures

• Improved safety and compliance performance across corporate restaurants
• Successful and timely execution of new restaurant openings and acquisition integrations
• Increased audit scores and operational consistency
• Effective adoption of SOPs and operational initiatives in the field
• Strengthened capability of DM and Sr. DM population
• On‑time, high‑quality delivery of key cross‑functional projects

What You’ll Need

• High School Diploma or GED required; Bachelor’s Degree preferred
• Must be 18 years of age or older
• Proficient in Microsoft Office (Word, Excel, Outlook) and adaptable to new systems
• At least 3+ years of multi‑unit management experience overseeing multiple restaurant locations or a defined district
• 5+ years of experience in restaurant operations (QSR preferred)
• Proven experience as a high‑performing DM or similar field leadership role
• Strong project management and organizational skills with the ability to manage multiple priorities
• Demonstrated ability to lead through influence in a cross‑functional environment
• Experience supporting new restaurant openings and/or acquisitions preferred
• Deep understanding of operational standards, compliance, and field execution
• Willingness to travel 50–75%

Who You Are

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can. You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

Benefits

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave

Fun Is The Best Flavor

• Lunch provided every Tuesday and Thursday in office
• Discount on Wingstop gift cards
• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.