Manager, Operations & Fulfillment

Flippa.com; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Manager of Operations & Fulfillment to optimize systems behind their mission of transforming pain treatment. This role requires a proactive, data-driven individual to enhance supply chain reliability and performance across departments.

Benefits

Flexible PTO

Medical, dental, vision insurance

401K Retirement Plan

Life and disability insurance

Performance-based bonuses

Discount on HBI products

Qualifications

• 5+ years in operations, supply chain, fulfillment, or purchasing.
• Experience managing 3PLs and optimizing fulfillment.

Responsibilities

• Own forecasting, purchasing, and inventory strategies.
• Oversee fulfillment operations and 3PL performance.
• Monitor and report on key operational metrics.

Skills

Analytical Skills

Project Management

Collaboration

Job description

Help Us Optimize the Engine Behind Our Mission:

Here at the Healthy Back Institute, we are on a mission to transform the way people think about and treat pain. Since 2003, we have helped millions of people worldwide to claim their freedom from pain and start loving life again.

Our actions are rooted in our core values: Freedom, Love, Team, Growth, Excellence, and Courage. These values guide how we serve our customers and how we treat each other.

We’re seeking a Manager, Operations & Fulfillment who will own and optimize the systems behind our success. This role is perfect for a proactive, data-driven operator who excels in cross-functional environments, enjoys solving problems, driving performance, and ensuring excellence across inventory, fulfillment, and vendor performance.

About the Role:

Reporting to the Corporate Controller, you will lead our inventory, fulfillment, purchasing, and operational reporting functions. You will connect backend operations with our front-end strategies, ensuring supply chain reliability, cost efficiency, and performance visibility across departments.

You will collaborate closely with Finance, Marketing, Tech, and Customer Experience teams to align supply chain operations with demand forecasts, campaign schedules, and customer expectations—driving clarity, accountability, and measurable outcomes.

Key Responsibilities:

• Own forecasting, purchasing, and inventory strategies to ensure products are in stock, accurately tracked, and purchased at the best negotiated costs.
• Oversee fulfillment operations and third-party logistics (3PL) performance, ensuring timely delivery, controlling shipping costs, and adhering to SLAs.
• Monitor and report on key operational metrics such as inventory health, refund rates, delivery timelines, vendor efficiency, and fulfillment costs.
• Partner with Finance to analyze fulfillment cost drivers, monitor procurement budgets, and support strategic cost control efforts.
• Act as a cross-functional operations lead to prepare backend systems for marketing, CX, and tech initiatives.
• Serve as an escalation point for operational risks or workflow breakdowns, driving resolution and improvement.
• Support budget control and operational forecasting with reliable data and reporting.
• Identify and resolve process gaps or bottlenecks impacting customer experience, profitability, or operational flow.
• Contribute to system upgrades, migrations, and cross-departmental initiatives focusing on scalability and accountability.

What Success Looks Like:

• Accurate forecasting, efficient stocking, and optimal purchasing of inventory.
• Fulfillment partners meet SLAs with reduced costs and minimal refunds/issues.
• Operational reports provide clear, actionable insights to Finance and Leadership.
• Backend readiness ensures smooth launches, promotions, and campaigns.
• Proactively address operational gaps, reducing friction and improving customer experience.

Qualifications:

• 5+ years in operations, supply chain, fulfillment, or purchasing—preferably in DTC, eCommerce, or fast-paced CPG environments.
• Proven experience managing 3PLs, optimizing fulfillment, and inventory performance.
• Operational support experience for marketing and CX in dynamic campaign settings.
• Strong analytical skills—comfortable with dashboards, cost modeling, and KPI improvements.
• Confident in collaborating with Finance on cost tracking, forecasting, and cross-department alignment.
• Project management experience is a plus, especially managing vendor timelines and system rollouts.
• Bonus: experience with fulfillment cost modeling, refund analysis, or procurement financial planning.
• Experience managing small teams or cross-functional contributors preferred.
• Highly accountable, process-oriented, and driven to align backend performance with customer satisfaction and business goals.

Why You’ll Love It Here:

• The People: Join a talented, supportive, and kind team you can be proud of.
• The Mission: Help people live pain-free lives—making a meaningful difference.
• The Values: Work with a team that believes in Freedom, Love, Team, Growth, Excellence, and Courage.

The Benefits:

• Healthy work/life balance and flexible schedule
• Remote, work-from-home position
• Medical, dental, vision insurance
• 401K Retirement Plan
• Life and disability insurance
• Flexible PTO
• Performance-based bonuses
• Discount on HBI products
• Supportive team-centered culture

Please Note: Our interview process may include video and phone interviews, assessments, projects, and scenario-based exercises. We are committed to a thorough process to find the best fit for our team.