Manager,Operations Evening

InterPark LLC; Chicago (IL); On-site; USD 53,000 - 55,000; Full time

Benefits offered by this job

401k

Employee Assistance Program (EAP)

Vacation/Sick Time

Medical, Dental, Vision

Pre-Tax Commuter

Job summary

InterPark LLC in Chicago is seeking an experienced supervisor to manage evening and night parking operations across assigned locations. You will develop and lead a trained frontline team, ensuring top-tier service for customers and landlords while maintaining revenue controls.

You will supervise scheduling, payroll submissions, and compliance with corporate and regulatory standards, while acting as the point of contact for after-hours inquiries and issues.

Qualifications

• Requires HS diploma or GED and 3+ years in Parking, Real Estate, Hospitality, Retail Management, or related field.
• At least 2 years supervisory experience across multiple locations.
• Knowledge of marketing functions or 1+ year in marketing-related tasks.
• Proficient with MS Word, Excel, and Internet use.
• Valid driver's license required to operate company or client vehicles.
• Flexibility to meet operational needs.

Responsibilities

• Oversee evening/night parking operations for assigned location(s) with focus on service quality and accuracy.
• Lead and train frontline team; participate in hiring as needed.
• Schedule staff to meet service requirements and budget; manage payroll submissions.
• Handle customer inquiries, complaints, incident reports, and landlord communications after hours.
• Maintain financial reporting integrity and cash controls; audit as needed.
• Ensure compliance with company, state, and federal requirements.

Skills

Leadership

Supervisory experience

Customer service

Flexibility

Marketing knowledge

MS Word

MS Excel

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

MS Word

MS Excel

Internet

Job description

Role Summary
This position reports to a Senior Operations Manager and isresponsible for supervising evening/night parking operations for an assignedlocation(s). Develops and supports an experienced and trained frontline team. Ensures customers and landlords are provided with the highest levelof service at facility. Maintains onsite revenue controls and accountability systems. May supervise Location and/or Shift Manager(s) as scope, size,and complexity of the facility dictate.

Schedule: Sun & Sat 8am-5pm, Mon -Tue 4pm-1am/ Friday 10am-7pm

Essential Responsibilities

• Operate the property (ies) withexcellence and attention to detail.
• Promote positive customer relations by being responsive and attentive to customer needs.
• Initiateand oversee property maintenance, including but not limited to environmental, safety, security, equipment, electronic and mechanical issues for which landlord may be responsible, keeping properties in excellent condition and ensuring company appearance/maintenance standards are met.
• Channel requests and requirements of location’s landlord to appropriate decision maker.
• Support activities of landlords and/or leasing manager as necessary and appropriate to achieve and maintain high occupancy.
• Provide training and support to location employees and supervisors; may participate in hiring process.
• Supervise and evaluate employee performance and lead or participate in coaching and discipline.
• Coordinate and schedule employees to ensure appropriate staffing levels per shift to meet service requirements and budget. Check time and attendance system records, compile and submit payroll for Senior Operations Manager or Division General Manager approval.
• Act as a point person for all customer service inquiries, complaints, incident reports and claims for locations on the evening/night shift.
• Maintain corporatestandards and location log books.
• Ensure integrity of financial reporting and cash controls; audit cashiers and related reports, as needed.
• Maintain proficiency in meeting compliance responsibility in terms of company/corporate, state and federal requirements.
• Monitor special events schedules/shows and prepare/schedule frontline staff appropriately and work with Senior Ops Manager
• Perform regular patrols of locations in the evening/night shift and report safety concerns to appropriate authority.
• Other duties as assigned by the manager

Eligibility Requirements

• Must have unrestricted authorization to work in US.
• Must have a valid driver’s license in order to operate company or customer vehicles.
• Must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check.
• Must be willing to submit to a background investigation as part of the selection process.
• Must be willing to work out of and travel between the (MARKET) locations on a regular basis.
• Must be able to maintain flexibility in work schedule in order to meet operational needs. This may require Location Supervisor to occasionally work outside of regular scheduled hours.
• Must be willing to work schedule: Flexible
• Must be able to walk or move to assist customers in a timely manner; In some cases, must be able to travel up and down parking garage ramps in order to assist customers and garage issues.

Qualifications/Requirements:

• High School Diploma or GED equivalent and at least 3 years experience in Parking, Real Estate, Hospitality, Retail Management, or related industry.
• A minimum of 2 years supervisory experience in a multiple location context.
• Knowledge of marketing functions or at least 1 year experience performing marketing-related functions.
• Computer literate, knowledge of MS Word, MS Excel and the Internet.
• Valid Driver's license in order to operate company or customer vehicles.
• Must be able to maintain flexibility in work schedule in order to meet operational needs.

Desired Characteristics:

• Bachelor’s degree in business, finance, accounting, real estate, hospitality or related field.
• Proven leadership skillsincluding coaching and development, performance management, disciplinary action and counseling.
• Must possess initiative and strong negotiation skills.
• Excellent communication skills (both oral and written).
• Fast-paced environment requiring flexibility, excellent time management skills, safety awareness, and good judgment
• Excellent problem-solving skills and solution oriented.
• Conveys professionalism and competence effectively to superiors, peers, staff, customers, and landlords.

Salary Range

$53k-$55k a year

Comprehensive Benefits Package includes but not limited to:

• 401k
• Employee Assistance Program (EAP)
• Vacation/ Sick Time
• Medical, Dental, Vision

• Pre-Tax Commuter