Supervisor, Location Hrly - FT - $17

Interpark Holdings LLC; Philadelphia (Philadelphia County); On-site; USD 40,000 - 52,000; Full time

Job summary

InterPark Holdings Inc. in Philadelphia seeks a Location Supervisor to oversee day-to-day operations for the assigned shift. Reports to the Facility/Operations Manager and ensures high levels of customer service for customers and landlords.

The role involves staffing, supervision, training, cash controls, and daily coordination with the manager. Requires a HS diploma or GED, and preferably a Bachelor's degree or 1+ year in hospitality, real estate, or related fields.

Qualifications

• High School Diploma or GED.
• Bachelor's Degree in Real Estate, Management, Finance, Accounting, or Hospitality OR at least one year of related experience.
• Computer literate; MS Word and MS Excel proficiency.
• Proficient in basic math for cash handling and calculations.

Responsibilities

• Schedules employees and ensures appropriate staffing levels per shift.
• Coaches and evaluates staff; participates in coaching and discipline.
• Trains staff on procedures; supports cashier, driver, attendant, dispatcher, and maintenance roles.
• Sets staff standards aligning with company policies.
• Coordinates with landlords and managers; relays requirements to decision-makers.
• Manages daily activities and transitions responsibilities between shifts.
• Acts as the point of contact for customer service inquiries and incident reports.
• Ensures staff appearance meets company standards and cash controls are followed.
• Monitors safety, security, and risk-related issues on shift.

Skills

MS Word

MS Excel

Basic math

Education

Bachelor's Degree or 1 year related experience

Job description

InterPark Holdings Inc. is North America's premier owner, operator and developer of parking facilities. Our ownership perspective and operating expertise result in a superior parking experience for our customers at both our InterPark and PreFlight brands.

The utilization of garage access, payment and security technology, coupled with leading edge point-of-sale support systems, put InterPark and PreFlight at the forefront in operating complex, high volume parking properties.

We are always on the lookout for enthusiastic and qualified candidates to join our team!!

Our goal is to offer competitive pay and benefits along with a great working environment to people who can grow with us.

Check out current employment opportunities below.

Role Summary

Reports to the Facility/ Operations Manager. The Location Supervisor is directly responsible for supervising the day-to-day operations for the assigned shift. This supervisor assists the location Manager in providing an experienced and trained staff.Ensures customers and landlords are provided with the highest level of service on their shift. Assists the Facility and/or Operations Manager in maintaining established revenue controls and accountability systems.

Essential Responsibilities

• Schedules employees and ensures appropriate staffing levels per shift in accordance with budget.
• Assists the Facility and/or Operations Manager in the supervision and evaluation of employee performance, including participation in coaching and discipline where applicable.
• Provides training and support to other hourly staff on procedures related to job responsibilities and may assist employees in their jobs as needed in cashier, driver, parking lot attendant, dispatcher and light maintenance functions.
• Sets standards for staff by appropriately modeling company policies and norms.
• Channels requests and requirements of location's landlord to appropriate decision-maker.
• Coordinates daily activities with his or her manager and transitions responsibilities between shifts.
• Serves as the point person for all customer service inquiries, complaints, incident reports and claims for the shift.
• Ensures facility and employee appearance meets company standards on assigned shift.
• Audits cashier reports and implements all financial and accounting controls on assigned shift.
• Maintains and ensures the company's cash control policies.
• Ensures all employees have been adequately trained on security and safety processes and procedures.
• Monitor properties for safety and security
• Remain vigilant for anything unusual or potentially threatening.
• Recognize potentially dangerous situations and respond in the safest and most effective manner.
• Remain available to staff during shift for reports of suspicious activity, security threats and safety concerns and provide assistance and instruction. Report all incidents to Facility/Operations Manager and Employee Health and Safety/RISK Manager.
• Participate in safety and security trainings within the market.

Qualifications/Requirements

• High School Diploma or GED.
• Bachelor's Degree in Real Estate, Management, Finance, Accounting, or Hospitality or at least one year of experience in hospitality, real estate, retail management, parking, logistics/transportation, or the manufacturing industry.
• Computer literate; proficiency with MS Word and MS Excel.
• Proficient in basic math skills commensurate with calculating time and cash equivalents.

Eligibility Requirements

• Must submit your application for employment www.interparkholdings.com/careers.aspx to be considered for this position or apply in person at (1728 Sansom Street).
• Must have unrestricted authorization to work in US.
• Must have a valid driver's license in order to operate company or customer vehicles.
• Must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check.
• Must be willing to submit to a background investigation as part of the selection process.
• Must be willing to work out of the Sansom Street Garage.
• Must be able to maintain flexibility in work schedule in order to meet operational needs. This may require Location Supervisor to occasionally work outside of regular scheduled hours.
• Must be willing to work schedule: (discussed at interview but must be flexible)
• Must be able to walk or move to assist customers in a timely manner; In some cases, must be able to travel up and down parking garage ramps in order to assist customers and garage issues.

Desired Characteristics

• At least 1 year of experience supervising, coaching, and administering disciplinary actions and performance evaluations for non-exempt personnel.
• Bachelor's Degree in business, finance, real estate, accounting, or related field.
• Excellent oral and written communication skills: conveys professionalism and competence effectively to superiors, peers, staff, customers, and landlords.
• Excellent time management and multi-tasking skills to succeed in fast-paced environment.
• Strong safety knowledge and awareness always using good judgment.